Credit and Collections Specialist

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our

Hybrid Work Model


Job Description

Are you an enthusiastic and proactive Senior Credit and Collections Specialist looking to join a global ASX listed blue chip organisation and take the next step in your career?

As part of the Finance team, your role will be to ensure the prompt collection of payment from our wide customer base, manage customer accounts, Review Refunds, provide support with all matters relating to Credit and Collections and to be involved in projects to drive efficiencies in this space. Based at our Macquarie Park office, this role reports directly to the Senior Manager, Invoice to Cash.

The key responsibilities of this role include:

- Act on all matters relating to managing a customer account including collection of cash on accounts, escalations, action and documentation of internal and external communications, resolution of open cash on accounts, management of actions for non-payment/overdues etc
- Identify and raise valid disputes on customer accounts with appropriate oversight to resolution
- Review and approve/decline Repayment Plans, New Accounts, Master Data changes, Refund Requests and write off’s
- Effectively recommend accounts for Pre-Legal action
- Manage the collection of overdue amounts once they reach the “Pre-Legal” stage
- Active involvement in Invoice to Cash related Projects and Initiatives
- Work with internal customers to determine the collection strategy to be applied to particular accounts
- Review and update when required the Standard Operating Procedures for Invoice to Cash processes
- Provide guidance and assistance on Invoice to Cash related matters to key stakeholders
- Previous experience in a busy credit collections role handling high volumes of accounts
- Strong communication skills with an aptitude to build strong working relationships with a wide range of people
- A confident telephone manner with the ability to put customers at ease
- Good computer skills including Outlook, Word and Excel. Experience with SAP and Salesforce would be an advantage
- Exceptional organisation skills and strong attention to detail
- Quick learner with the ability to follow processes and procedures
- Ability to work under pressure and to targets
- Positive attitude towards implementing change
- Eager to learn, develop and progress within the business
- Customer focused with a strong process improvement mindset.

Preferred Education

Not Indicated

Preferred Level of Work Experience

3 - 5 years

Remote Type

Hybrid Remote

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.