Client Administration Officer Debtor Management

**Client Administration Officer Debtor Management, Full time permanent role based in Unanderra**
- Exciting projects for you to jump right into
- Unanderra as a base - Flexi work model
- Work with likeminded committed professional people
- Opportunity to make a real difference

**About Uniting**

At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities, and confront injustice. We are** imaginative, respectful, compassionate and bold.**

**About the role**

The Client Administration team provides a central point of contact for recording of client events within Finance and Subsidy systems and account related enquiries and follow up for the Ageing group of Services.

As an integral member of the Client Administration team, you’ll focus on provision of debtor management on current and departed clients, whilst acting as a central point of contact for departed client accounts including refunds, statements and debtor recovery.

**You will be a much-valued member of a supportive, fun and social team and we do offer a hybrid working model.**

**Key Responsibilities and accountabilities**
- Contribute towards the efficiency and effectiveness of the Client Administration Team, client facing activity of the Finance Directorate specifically in regard to Ageing services
- Support all Service streams with effective debtor management on current client accounts
- Manage all departed accounts through issue of accounts and letters, organising of fee overpayments and refunds, and follow up on unpaid amounts including claims on Estates if required
- Respond by phone and correspondence to client account and other enquiries
- Follow up on rejected Direct Debits and also negotiate/monitor repayment arrangements and plans, arrange fixed payment updates
- Provide regular Debtor reports to Service Stream, Management & Directors
- Answer client fee/account enquiries and follow up on matters such as rejected Direct Debits, general debtor matters and enquiries

**Qualifications and Experience**
- Must have Administrative and debtor experience in the health or aged care industry
- Demonstrated excellent written and oral communication skills
- Must have effective customer service skills
- Must have a high level of attention to detail and orientation towards quality in written documentation and records keeping
- Demonstrated ability to forge relationships and navigating a complex organisation

**Even Better**
- Experience in debtor software

To review the role responsibilities in greater detail please review the comprehensive Position Description by clicking on the link.

***Client Administration Officer
- Debtor Management.pdf**

**What We Offer You**
- A rewarding career with a leading human services organisation.
- Up to $18,550 NFP salary packaging available.
- Access to our U rewards program with exclusive discounts.
- Flexible work hours for work-life balance.
- Access to Fitness Passport - Live your best life.
- A supportive and inclusive and collaborative work environment.
- Opportunities for professional growth.
- When you’re part of Uniting NSW.ACT, you’re part of a diverse, purpose-led team of people who are really making a difference to the world around them._
- We contribute to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice._
- Uniting leaders and employees work together to create a culture that is safe, inclusive and person-centred. We bring this to life every day through our values: compassionate, respectful, imaginative and bold._
- Uniting acknowledges the continuing sovereignty and rich cultural diversity of Australia’s First Peoples. We pay our respects to all Elders - past, present, and emerging - and to all First Peoples on whose lands we live and work._
- Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people._