Client Administration Officer

Client Administration Officer Debtor Management, Full time, fixed-term contract role until June 2026 - Unanderra Office 5 days a week
- Unanderra as a base
- Work with likeminded committed professional people
- Opportunity to make a real difference

About Uniting
At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities, and confront injustice. We are imaginative, respectful, compassionate and bold.
About the role
This isn’t just about managing overdue accounts—it's about understanding the people behind the numbers. Our clients are at the core of what we do, and we’re looking for someone who can bring a considered, practical, and empathetic approach to their financial needs. You’ll contribute to finding solutions, not just resolutions, working closely with clients to navigate financial challenges in a way that aligns with Uniting’s values of care and compassion
This role is within the Client Administration team. This team is a part of the Finance Shared Services Division. The Client Administration Team provides a central point of contact for recording and reporting on client transactions within the Finance system related to account enquiries and follow up for the Ageing group of Services.
This role is a Team Member position being focused on debtor management, assisting clients with finance and account related enquiries, with follow through to resolution, while acting as a central point of contact for debtor reporting and debtor recovery for Uniting NSW/ACT.
Key Responsibilities and accountabilities
- Contribute towards the efficiency and effectiveness of the Client Administration Team, client facing activity of the Finance Directorate specifically in regard to Ageing services
- Support all Service streams with effective debtor management on current client accounts
- Manage departed accounts through issue of accounts and letters, organising of fee overpayments and refunds, and follow up on unpaid amounts including claims on Estates if required
- Respond by phone and correspondence to client account and other enquiries
- Follow up on rejected Direct Debits and also negotiate/monitor repayment arrangements and plans, arrange fixed payment updates
- Provide regular Debtor reports to Service Stream, Management & Directors
- Answer client fee/account enquiries and follow up on matters such as rejected Direct Debits, general debtor matters and enquiries

Qualifications and Experience
- Must have Administrative and debtor experience ideally within the health or aged care industry
- Demonstrated excellent written and oral communication skills
- Must have effective customer service skills
- Must have a high level of attention to detail and orientation towards quality in written documentation and records keeping
- Demonstrated ability to forge relationships and navigating a complex organisation

Even Better
- Experience in debtor software

What We Offer You
- A rewarding career with a leading human services organisation.
- Up to $18,550 NFP salary packaging available.
- Access to our U rewards program with exclusive discounts.
- Flexible work hours for work-life balance.
- Access to Fitness Passport - Live your best life.
- A supportive and inclusive and collaborative work environment.
- Opportunities for professional growth.
- Purchase of additional leave.

**How to apply**: Send your CV and a brief cover letter highlighting why this role appeals to you - Applications reviewed upon receipt.
When you’re part of Uniting NSW.ACT, you’re part of a diverse, purpose-led team of people who are really making a difference to the world around them.
Uniting contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. Our purpose is to inspire people, enliven communities and confront injustice.
We provide support for people through all ages and stages of life, with a focus on those experiencing disadvantage and vulnerability.
We acknowledge the Sovereignty of First Nations people over the lands of Australia and are committed to meaningful change so that First Nations people are strong, thriving and self-determining.
Uniting is a Child Safe Organisation, committed to the safety, wellbeing and inclusion of children and young people. We are proud of the diversity of our people and always welcome everyone, exactly as they are.