Debtor Management Team Leader

**Debtor Management Team Leader**
**Fixed Term - Full Time contract to June 2026 - Base location Unanderra**
- **Grow & Inspire**: Coach and mentor a small, dedicated team, helping them thrive and succeed.
- **More than Collections**: Build meaningful relationships while managing client finances in a compassionate way.
- **Collaborate & Problem-Solve**: Work with internal teams and government services to resolve client financial issues.
- **Be Part of Something Bigger**: Join a team where your leadership and empathy can create lasting change.

At Uniting, we’re more than just an organisation; we’re a community that cares deeply about the people we serve. With one of our valued team members on a development secondment, we have an exciting opportunity for a compassionate and capable leader to step into the role of Debtor Management Team Leader within our Client Administration team. This is your chance to lead with heart, guiding a small team of 3 through the complexities of finance while making a meaningful impact on the lives of our clients.

**Why this Role Matters**

This isn’t just about managing overdue accounts—it's about understanding the people behind the numbers. Our clients are at the core of what we do, and we’re looking for someone who can bring a considered, practical, and empathetic approach to their financial needs. You’ll lead the charge in finding solutions, not just resolutions, working closely with clients to navigate financial challenges in a way that aligns with Uniting’s values of care and compassion.

**About the Role**

As part of our Finance Shared Services Division, the Client Administration Team is the central point of contact for all things related to client transactions and finance queries, especially within our Ageing Services. Your role as the Team Leader will focus on debtor management, helping clients with finance-related enquiries and ensuring prompt, thoughtful follow-up and resolution.

**Your Key Responsibilities**
- **Lead & Inspire**: Mentor and coach your small team to deliver excellent client service, helping them grow and succeed.
- **Client-Centric Focus**: Handle debtor management activities with a compassionate and client-first approach, including account follow-ups, payment plans, and ad-hoc financial processes.
- **Financial Reporting**: Prepare and issue financial reports, ensuring that everything aligns with budgets and policy guidelines.
- **Collaboration**: Liaise with other Uniting teams and external government services (like Centrelink and Medicare) to resolve client financial issues.
- **Operational Excellence**: Oversee all aspects of the debtor management process, ensuring data integrity, compliance, and that all accounts are managed with precision and care.

**About You**

You’ll bring at least 3 years of experience leading teams and managing debtor processes, along with a proven ability to work compassionately and collaboratively with clients. Experience in the aged care or community sector would be highly desirable, but what’s most important is your confidence, communication skills, and commitment to supporting both your team and our clients.

**Even Better If You Have**:

- A Diploma or Degree in Management or Accounting
- Experience working in the Aged or Community sector

**What We Offer You**
- A rewarding career with a leading human services organisation.
- Up to $18,550 NFP salary packaging available.
- Access to our U rewards program with exclusive discounts.
- Flexible work hours for work-life balance.
- Access to Fitness Passport - Live your best life.
- A supportive and inclusive and collaborative work environment.
- Opportunities for professional growth.
- Purchase of additional leave.
- When you’re part of Uniting NSW.ACT, you’re part of a diverse, purpose-led team of people who are really making a difference to the world around them._
- We contribute to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice._
- Uniting leaders and employees work together to create a culture that is safe, inclusive and person-centred. We bring this to life every day through our values: compassionate, respectful, imaginative and bold._
- Uniting acknowledges the continuing sovereignty and rich cultural diversity of Australia’s First Peoples. We pay our respects to all Elders - past, present, and emerging - and to all First Peoples on whose lands we live and work._
- Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people._