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Ubank Customer Service Advisor

3 weeks ago

Sydney Central Business District, Australia HAYS Full time

Are you a customer service superstar who wishes to pursue a career at one of the best banks in Australia?

Are you motivated and resilient with a great customer service background, who wishes to pursue a career with one of the fastest growing digital banks in Australia?

**Our Client**

UBank is Australia’s first homegrown digital bank and has been supporting everyday Australians since 2008. They are currently experiencing rapid growth and are now looking to welcome energetic, dynamic professionals who have a strong passion for providing exceptional customer service.

Why work with UBank?
- Recognised and rewarded for the value that you bring
- Be part of a team that is proactively working on shaping the future of banking
- Join a fun, diverse, supportive and inclusive team environment

**Your new role**

***
UBank’s customer service team is expanding, the main responsibilities will include:

- Answering inbound calls from personal customers and brokers, about a range of simple to complex enquires
- Ensuring all personal training records are maintained and kept up to date
- Adapting customer service techniques to ensure relevance to the current market/banking conditions to ensure that the insights are impactful
- Entering customer details, activities, and opportunities into the system to ensure a robust CRM system is maintained

This is 12-month temporary assignment at Level 4, 2 Carrington Street, NSW, 2000 with a high possibility of extension or permanency. The pay rate is $32.69 per hour plus super, with work of 38 hours a week. You will need to be available Monday - Sunday from 8am - 8pm on a rotating basis.

**What you'll need to succeed***
- Previous direct customer service experience
- Excellent verbal and written communication skills
- Highly resilient with an analytical mindset and problem-solving skills

**Benefits***
- Flexible working arrangements
- Unrivalled office culture
- Casual/relaxed dress code
- Excellent career progression opportunities
- Sydney CBD office - one minute away from public transport

**Interested?**

**LHS 297508** #2757322