Fulfilment Operations Team Leader

**Job ID**: 286675
- **Date posted**: 06/05/2025

**Our team within IKEA**At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion.We care about people & planet and promote health & wellbeing.We nurture your development and provide career opportunities to unlock your potential. **What you need to know**Working at IKEA has its benefits and rewards:

- 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
- 24/7 access to our Employee Assistance Program for health and wellbeing support
- 15% Co-worker discount
- Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
- Co-worker uniform provided
- Free Co-worker parking
- Bonus programme (where eligible)
- Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:

- This role is Temporary 12months, Full-time, 76hrs/ fortnight
- The hiring manager for this role is Kenn McCartney - Fulfilment Operations Manager
- Applications close Monday 19th May 2025
- Domestic relocation is supported
- This role requires availability to work Monday to Sunday, from 3:00am
- 2:00pm
- As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work alternating weekend shifts (both Saturday and Sunday)

**About this work area**As a Fulfilment Operations Team leader your responsibilities will include, but are not limited to:

- Lead the Fulfilment Operations Co-workers in the assigned area of responsibility to secure the

highest goods availability, operational readiness always at the lowest possible cost.
- Take direct lead with identifying, recruiting, retaining, and developing the many talents in the

Fulfilment Operations team, to secure a diverse, high performing team that can execute itsassigned responsibilities with confidence and secure the future succession.
- Maintain a clean, organized, and safe working environment throughout the unit and secure that

the Fulfilment Operations Co-workers work in compliance with IKEA Code of Conduct, internal IKEA regulations and local legislation related to health, safety, security, and the environment.
- Secure effective, qualitative, and efficient daily Fulfilment Operations within the assigned area of

responsibility by contributing to goal achievement, people, shift and equipment planning, createco-worker’s quality awareness to prevent and reduce damages, drive the implementation of localbusiness plans/projects and analyse existing workload to secure daily volume handling and meetseasonal needs.
- Support the implementation of the Customer Fulfilment Sustainability agenda in the assigned unit

operations environment.As Fulfilment Operations Team Leader you are or have:

- Passionate about ensuring we meet our customers in the best way and securing excellence in Fulfilment Operations, leading your team with a customer centric mindset.
- Experience in leading teams in an operational function with proven record of successful leadership delivering both business results and people development.
- Sound computer literacy and understanding of Microsoft Office suite/apps.
- Exceptional communication skills, you can build relationships, collaborate and effectively influence and manage key stakeholders.
- A forward thinker who works calmly under pressure, capable of making agile decisions and problem solving.
- Comfortable working a mix of strategic, tactical, and operational tasks. You can manage high-volumes and enjoy working in a fast paced, vibrant, and changing omnichannel environment.
- Good self-awareness and have a safety mindset, leading yourself and others, to provide a safe working environment, whilst delivering results.

**We need people like you**At IKEA, work is so much more than a job. Come join us