Credit Hire Team Leader

6 days ago

North Lakes, Australia Auto & General Insurance Full time

**QUALIFICATIONS AND EXPERIENCE**
- Strong settlements or insurance claims experience, including an understanding of credit hire and credit repair claims.
- Well developed negotiation, liability and conflict resolution skills
- Demonstrated ability to lead, develop and coach staff
- Well developed and demonstrated understanding of the legislative, regulatory and

compliance obligations to operate in the FSR environment.
- Proven ability to provide data analysis with strong written verbal communication skills
- The ability to maintain strong relationships with internal & external stakeholders
- Excellent customer service skills
- Demonstrated financial and KPI performance

**PURPOSE OF THE ROLE
**To lead a dedicated and task focused team of Credit Hire Settlements Sspecialists to ensure the best client and company outcome are achieved, whilst delivering consistently high levels of service to each and every stakeholder. Our Team Leaders play a critical role in maintaining service and cost focused outcomes that deliver in the areas of Timeliness, Quality and Cost.

**PEOPLE LEADERSHIP**
- Commercial Acumen - Our leaders create an operational setting that delivers high growth and wealth creation opportunities
- Manage Complexity - Our leaders continuously improve an operating rhythm that intertwines People, Process and Systems to deliver high fidelity Customer, Employee and Business Experience
- Execution Excellence - Our leaders accelerate delivery and eliminate rework through disciplined execution, agility and clear KPIs
- Develops People - Our leaders develop, foster and embed new and successful capabilities to create sustainable growth
- Engages our People - Our leaders explain the why on our unique culture and clearly link each team members individual actions to the success of the company
- Drives Our Aspirations Culture - Our leaders embed our distinctive High Performance with

High Integrity culture with absolute expectations on Accountability and Transparency.

**POSITION ACCOUNTABILITIES**
- Deliver superior service and cost outcomes in line with key performance indicators and overall department and company objectives.
- Coach, train and mentor direct reports using technical expertise to maximise saving opportunities.
- Review, interpret and report on team and department results and trends.
- Conduct regular, ad-hoc and monthly performance reviews with direct reports to ensure ongoing alignment with goals and overall objectives.
- Develop and implement processes to maximise savings potential and create fair outcomes for all stakeholders.
- Provide technical claims advice and assistance to the team and across the business.
- Review and approve complex claims decisions

  • Credit Hire Team Leader Settlement

    2 weeks ago

    North Lakes, Australia Auto & General Holdings Full time

    **About the Role** To lead a dedicated and task focused team of Credit Hire Settlements Specialists to ensure the best client and company outcome are achieved, whilst delivering consistently high levels of service to each and every stakeholder. Our Team Leaders play a critical role in maintaining service and cost focused outcomes that deliver in the areas...

  • Credit Underwriter

    4 days ago

    North Lakes, Australia Nixil Full time

    **Work options**: Office hours either 8.30 to 5pm or 8.00 to 4.30pm Monday to Friday Our customer is a leading provider of innovative financial solutions for small and medium businesses, they are looking for a motivated and detail-oriented Credit Underwriter to join their growing team. **About the role**: **Responsibilities**: - Maintain records and...

  • Upholstery Team Leader

    2 weeks ago

    North Plympton, Australia EIR Labour Hire SA Full time

    EIR Labour Hire have an exciting opportunity in the manufacturing sector for a team leader to work for a furniture manufacturer based in North Plympton SA! Experience in upholstery is essential for this role. **What YOU Get**: **HOURS**: Full time working opportunity, Monday to Friday **PAY**: $32.00 per hour **LOCATION**: North Plympton SA To be...

  • Assistant Team Leader

    3 weeks ago

    North Lakes, Queensland, Australia Maid2Match Full time

    Overview Join to apply for the Assistant Team Leader / Trainer | Management Pathway Program role at Maid2Match Maid2Match is a proud family owned company started by the Schulz brothers. We have grown into a leading National Cleaning provider employing hundreds of staff and making a real impact on our clients' lives every day. Our Pathways Program...

  • Assistant Team Leader

    3 weeks ago

    North Lakes, Queensland, Australia Maid2Match Full time

    OverviewJoin to apply for the Assistant Team Leader / Trainer | Management Pathway Program role at Maid2MatchMaid2Match is a proud family owned company started by the Schulz brothers. We have grown into a leading National Cleaning provider employing hundreds of staff and making a real impact on our clients' lives every day. Our Pathways Program invests in...

  • Team Leader Settlements

    2 weeks ago

    North Lakes, Australia Auto & General Holdings Full time

    **About the Role** To lead a dedicated and task focused team of Settlements specialists to ensure the best client and company outcome are achieved, whilst delivering consistently high levels of service to each and every stakeholder. Our Team Leaders play a critical role in maintaining service and cost focused outcomes that deliver in the areas of...

  • Team Leader Settlements

    2 weeks ago

    North Lakes, Australia Auto & General Insurance Full time

    **ABOUT THE ROLE** To lead a dedicated and task focused team of Settlements specialists to ensure the best client and company outcome are achieved, whilst delivering consistently high levels of service to each and every stakeholder. Our Team Leaders play a critical role in maintaining service and cost focused outcomes that deliver in the areas of...

  • Team Leader Customer Service

    7 days ago

    North Lakes, Australia Auto & General Insurance Full time

    **The role** As our new Team Leader Customer Service, you will directly lead our Customer Service Officers to excellence in customer service and how they manage all aspects of claims fulfilment. Responsible for driving excellence in customer centricity, timeliness, professionalism, accuracy and embedding the required standards of service delivery throughout...

  • Team Leader HR Transaction

    6 days ago

    North Lakes, Australia Auto & General Insurance Full time

    **About us** At Auto & General (A&G), we provide great products and services to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet products as well as Roadside Assistance. **Purpose of the Role** The HR Transaction...

  • Team Leader Motor Claims

    7 days ago

    North Lakes, Australia Auto & General Holdings Full time

    **Purpose of the Role**: As our new Motor Claims Team Leader, you will be responsible for leading, motivating and developing a team of Motor Claims Consultants. **Position Accountabilities**: - Develop, coach, and motivate a team of Motor Claims Consultants including daily coaching to ensure Consultants maintain skills, competencies & provide a high...