Visitor Services Officers

1 week ago

Adelaide CBD, Australia The Royal Zoological Society of SA Inc Full time

At Adelaide and Monarto Zoo, we’re proud to welcome more than half a million people through our gates each year and we’re not slowing down. With the roll out of our 20-Year Master Plan and a number of exciting projects on the horizon, we’re thrilled to be expanding and evolving our workforce to position us for continued growth into the future.

**ABOUT THE ROLE...**

Zoos SA is looking for experienced customer service professionals to join the fun and hardworking Visitor Operations team at Adelaide Zoo (from time to time there may be a requirement to assist the team at Monarto Safari Park). The roles will be offered on a Casual basis to assist with the up and coming busy Christmas and school holiday period. As part of our Visitor Operations team, you will:

- Provide a high level of customer service for all Visitor Service functions;
- Meet and greet visitors upon arrival and processing entrance fees;
- Attend to counter sales and assist customers with their enquiries in our Retail outlets;
- Undertake processing of memberships and animal adoptions;
- Promote the selling of Zoos SA products and experiences;
- Deliver on a range of zoo bookings;and
- Assist with customer enquiries, tours and experiences across Zoos SA.

**ABOUT YOU...**

To be considered for this position you will have/be
- Previous experience in a similar role, providing exceptional customer service is essential;
- Innovative and solutions focused;
- Experience in a computerised booking, membership and point of sales system;
- Knowledge and experience in handling public enquiries and complaints;
- Experience in cash handling; and
- Qualifications in retail or customer service will be highly regarded.

**WHAT WE CAN DO FOR YOU...**

Zoos SA are able to offer the following employee benefits:

- Income Protection
- Membership of the Royal Zoological Society of SA Inc - this also enables you and your immediate family free entry to any Zoo within South Australia
- 20% discount at the Retail stores at AZ and MSP
- Free Family Member tickets and discounted ticket prices
- Discounted Behind the Scenes (BTS) or Brief Animal Encounters (BAE) for employees
- Staff Well-being/Health Checks including Employee Assistance Programme (EAP) and Manager Assist Programme
- Professional Membership
- Salary Sacrifice

**HOW TO APPLY...**

Please visit the Careers section of the Zoos SA website to apply.

**Zoos SA is passionately committed to equal employment opportunity. We believe diversity, inclusion and reconciliation are fundamental to our rich organisational culture and values, and we demonstrate this commitment through all our employment practices so that our people continue to reflect the local communities in which we work**

**APPLY NOW**

**No recruitment agencies please

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