Performance Supervisor

Star Aviation are Australia's most dedicated ground handling service, partnering with over 20 airlines over ten airports Australia-wide. We currently have a vacancy for a Performance Supervisor.

As the Performance Supervisor, you will be responsible for the day-to-day oversight and management of the cabin cleaning operations at the airport. This includes management of staff, performance and standards are in-line with the requirements of the respect contracts.

This role has a strong focus on the preparation, performance and service delivery of all Team Leaders, Cabin Cleaning Officers and other staff members in ensuring operations are running in a safe, systematic and efficient manner with a focus on high levels of safety, quality and procedural process. The role also requires contact with clients, senior managers with Star Aviation and other key stakeholders.

**Service Delivery and Shift Management**
- Continuously develop the performance of team members and team leaders.
- Approve timesheets for employees working during your shift.
- Undertakes briefing sessions pre and post shifts, recording relevant information.
- Understand, monitor and maintain Cabin Cleaning service performance standards.
- Represent both the Airline and Star to the highest level ensuring customer satisfaction.
- Manage Team Leaders, Cabin Cleaning Officers and other key personnel including Vehicle/truck (and any other form of GSE) drivers ensuring the required service levels are being achieved in an efficient manner.
- Management of service delivery to ensure it is in line with the company's brand values.
- Escalation point where required for problem resolution and disrupt management, from either the client or staff.
- Oversee logístical items such as deliveries, ordering, collection of goods, stock takes and management of tooling and other items used to service aircrafts through Cabin Cleaning.
- Oversee all required reporting for both internal and external customers of the business.
- Consistency in achieving KPI's relating to staff performance, safety, on-time performance, customer satisfaction and financial deliverables.
- Investigate all service discrepancies and customer complaints in a timely manner, identify problem areas and course of action required to prevent recurrence of service failures, while liaising and working closely with the Airport Manager.
- Foster an enhanced awareness with all team members for WHS and Aviation safety.
- Ensure Star Aviation’s and client Airline’s SOP’s are strictly adhered to.
- Ensure Team Leader and GSE driver training is compliant and knowledge is retained.
- Foster a harmonious team environment with the ability to resolve conflict as it arises.
- Work with the Airport Manager to ensure all team members are effectively managed through regular mentoring, conversations and reviews.
- Complete all relevant shift reports required of this position prior to end of shift.
- Identify new service opportunities with prospective Airlines.
- Assist with Cabin Cleaning Officer duties as required by changing flight schedules and operational needs.

**Workforce Planning and People Management**
- Observe, record and feedback on each team members performance to ensure they are adhering to the relevant tasks they have been assigned during their shift.
- Discuss, agree and implement performance development plans with the Airport Manager for team members where required.
- Lead by example at all times; ensure yourself and your team act in accordance Star Aviation guidelines and appropriate and professional standards.
- Provide coaching and mentoring to all staff to improve skill set and ensure a high level of service delivery.
- Ensure that there is consistent, proactive planning to achieve the right number of people being skilled and trained in the various disciplines.
- Deliver training to the relevant standards ensuring all staff are competent and confident in their roles and responsibilities.
- Responsible for the onboarding and induction of any new staff members: Team Leaders, GSE Drivers.
- Where competent and approved, deliver Airline training to staff as well as review training including On the Job Training.
- Drive a safety culture through your team, ensuring compliance with both the Airline, Airport and Star Aviation requirements.
- Identify and resolve problems/conflict at ground level.
- Uses approved forms to record relevant incidents. Submits records to HR/Safety in a timely manner.

**Management of GSE**
- Complete full safety checks at the start of each shift to ensure all team members and equipment used is compliant with required safety standards.
- Oversee to ensure the safe and secure operation of all equipment necessary to carry out the tasks.
- Ensure team members are conducting Tests of all relevant equipment for serviceability before commencement of every shift. Record results.
- Ensure reporting of equipment malfunction to the owner, and where appropriate, take action to restor