Supplier Relationship Manager

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Supplier Relationship Manager

As a Supplier Relationship Manager, you will play an important part in our Building and Restoration Services team, with the primary purpose of the role is to create and foster collaborative relationships with preferred suppliers to reduce risk and create value for clients. You’ll oversee every aspect of the supplier relationship process to ensure optimum claimant and client service, ensuring all external contracted obligations are met consistently and effectively.

**What are my accountabilities? '**
- Conducting needs assessment, due diligence, on-boarding and provide training for new suppliers.
- Conducting and improving performance management processes to monitor the performance of suppliers and services to ensure compliance with established key performance indicators, standards and regulations.
- Monitoring and maintaining portfolio service delivery, including time, cost, quality and customer service metrics.
- Maintaining supplier information records and databases
- Managing the agreements and relationships with suppliers to ensure the timely and cost-effective supply of products and services meet Client and internal service line requirements.
- Improving and maintaining supply agreement/s and tender documentation
- Improving and managing tender processes to protect the interests of the business and compliance with relevant statutory requirements.
- Managing and maintaining good supplier / customer relationships through the resolution of contractual and supplier / customer disputes

**About you**:

- Sound knowledge of the insurance industry (claims lifecycle) including the legislative framework, applicable codes and products.
- Intermediate Microsoft Office skills
- Knowledge of property claims - Building, Contents, Landlord, Strata and Commercial.
- Insurance industry experience in claims fulfilment management
- Well-developed, demonstrable analytical, relationship management and communication skills
- Experience and knowledge of Queensland Building and Construction Commission (QBCC) Home Warranty Insurance (preferred)
- Knowledge of building rectification methods (preferred)

**Caring Culture**

It’s at the heart of everything we do, and we show we care by living our core values: Empathy, Accountability, Inclusion, Collaboration, and Growth. By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Sedgwick is an equal opportunity employer, recognized by the Diversity Council of Australia. We're committed to fair and accessible recruitment. If you need special accommodations, please let us know when applying.

If you are successful in joining our team, you will be required to complete reference checks, mandatory background checks, including a police check and work rights.

**Why Sedgwick?**

Sedgwick is the global leader in claims administration, loss adjusting, benefits administration, and product recall. We are committed to providing excellent service to our clients and are passionate about helping them through difficult times.

Every day, our colleagues are working to make the world better. They’re helping people recover after an injury or illness. They’re assisting with damage from a natural disaster. They’re even giving back to others in their spare time, championing over 500 charities in communities around the world, and counting.

Whether you’re in loss adjusting, claims, customer service, nursing, engineering, IT or another specialty, there’s a place for you here to be a force for good.

**Some of the Benefits of working with us are**:

- Hybrid working arrangement. #LI-Hybrid
- Sedgwick Australia University - access to more than 15,000 courses on demand and opportunities to continue formal education
- +0.5% on top of Superannuation Guarantee
- Domestic and International Career Pathways
- Sedgwick Colleague Resource Groups - international, cross-functional, colleague-led groups aimed at fostering an inclusive workplace

Sedgwick is an Equal Opportunity Employer.