Program Lead

3 days ago


Parramatta, Australia Complete Credit Solutions Full time

Ongoing support and development from a high performing team
- Long term career opportunities
- Excellent salary on offer with annual incentives

Are you passionate about driving organisational transformation and fostering positive change within a dynamic environment?

Complete Credit Solutions (CCS) mission is to provide better financial outcomes to our customers through flexible payment solutions. Established in 2012, Complete Credit Solutions is an Australian-owned and operated business specialising in the acquisition and servicing of consumer accounts, including credit cards, personal loans, and car finance.

Due to continued growth, we are now seeking a dynamic and experienced Program Lead to drive transformative initiatives within our business. This role will be pivotal in identifying opportunities and leading change across our business to ensure effective solutions are implemented to enhance our collections performance.

**As a Program Lead, your role will entail**:

- Conduct thorough analysis of existing business practices and procedures, identifying areas for improvement, and proposing innovative solutions to streamline operations and increase efficiencies.
- Lead and facilitate initiatives collaborating with key stakeholders, external vendors, and teams to ensure seamless adoption of new strategies, processes, and technologies.
- Oversee the implementation of new systems, tools, and methodologies, ensuring alignment with business objectives and delivering measurable improvements.
- Collaborate closely with internal stakeholders, including operations, IT, and senior management, to understand requirements, communicate changes, and drive consensus towards solutions that meet business needs.
- Establish and maintain a culture of continuous improvement, leveraging data-driven insights to identify trends, monitor performance, and implement strategies for ongoing enhancements.

**About you**:
The ideal applicant will have a minimum of 3 years experience in a similar role, ideally in collections or financial services, with proven experience in successful delivery of change initiatives. In addition, you will have:

- Proficiency in project and change management methodologies, tools and software
- Relevant certifications such as a Bachelor’s degree in a related field, Certified Business Analysis Professional (CBAP), Certified Business Process Professional (CBPP), or Project Management Professional (PMP) are desirable
- Strong analytical skills with the ability to assess complex business processes, gather requirements, and translate them into actionable plans to improve collections performance
- Excellent interpersonal skills, ability to communicate effectively at all levels, and collaborate across departments to achieve shared objectives
- Demonstrated experience in overseeing projects from inception to completion, managing timelines, resources, and delivering on project goals

**The perks and benefits**:

- Work close to home Based in our Parramatta or Hurstville offices - both conveniently located close to shops, public transport and parking
- A competitive base salary & annual incentive program
- Extensive training and ongoing support provided
- Join a company that values your wellness Think 24/7 massage chairs, fresh fruit weekly, reflection/prayer rooms, flexible work arrangements and much more
- Long term career opportunities
- Great work culture, working alongside a high achieving, diverse and fun team
- Award nights and quarterly celebrations
- Smart casual dress policy - dress for your day
- As part of the CCS Recruitment process, successful applicants will be required to complete a National Police Criminal History Check before they receive an employment offer._

Call us on 02 8898 0176 if you have any questions.



  • Parramatta, Australia Lead College Full time

    **Job description** The Lead College Pty Ltd is a nationally recognized CRICOS provider with campuses in Sydney, Parramatta and Perth. Lead College delivers programs in the areas of Business, Management, Community Services, Early Childhood and Information Technology, Hospitality, Building and Construction and Automotive. **About the Role** The RTO Campus...

  • Program Manager

    3 days ago


    Parramatta, Australia Link Group Full time

    **Join Link Group as a Program Manager!** At Link Group, we pride ourselves on delivering exceptional service and innovative solutions to our clients in the financial services sector. With a commitment to excellence and a focus on quality, we are seeking a talented Program Manager to join our team and contribute to the success of our projects. As a Program...

  • Program Manager

    2 weeks ago


    Parramatta, Australia Link Group Full time

    **Overview** This role is responsible for successfully delivering one or more projects and tasks on time, on budget, to customer satisfaction and to IT standards and quality. The Program Manager will be required to manage other project managers and a program of work as part of this role. The role will be required to manage all tasks utilising a mix of Agile...

  • Program Manager

    1 day ago


    Parramatta, Australia Ampersand Full time

    **Duration**: 6-month contract with high likelihood of extension **Pay rate**: $1,100 - $1200 + super. **Location**: Parramatta (Hybrid working arrangement) **Key accountabilities** - Develop and manage a range of strategic infrastructure projects to deliver initiatives to the Department and manage and oversee all aspects of project implementation,...

  • Program Officer

    5 days ago


    Parramatta, Australia Parramatta City Council Full time

    **Program Officer: Cultural Strategy and Creative Economy - Term Contract until June 2026** The City of Parramatta is going through unprecedented change and transformation as it becomes Sydney’s Central City. The intensity of growth and investment in City of Parramatta means that Council, their partners, and community have a once-in-a-generation...

  • Program Officer

    5 days ago


    Parramatta, Australia NSW Department of Communities and Justice Full time

    Division: Homes NSW - Location: Parramatta, NSW, AU, 2150 - Req ID: 77831 **Program Officer** **Location - Parramatta** **Employment type - Ongoing opportunity** **Salary - GR7/8 $113,574 to $125,700 plus superannuation** **Your role** The Department of Communities and Justice (DCJ) is the lead agency in the Communities and Justice Portfolio....


  • Parramatta, Australia NSW Department of Communities and Justice Full time

    Division: Operations - Location: Parramatta, NSW, AU, 2150 - Req ID: 71063 - Full time temporary role available up to December 2027 - Clerk Grade 11/12 Salary ($145,378 - $168,130 per annum) plus employer’s contribution to superannuation and annual leave loading Are you passionate about driving meaningful change and improving outcomes for communities...

  • Program Officer

    2 weeks ago


    Parramatta, New South Wales, Australia Department of Communities and Justice Full time $1,361,288 - $1,503,264 per year

    Company description: Department of Communities and JusticeJob description: Program OfficerLocation - ParramattaEmployment type - Ongoing opportunitySalary - GR7/8 $113,574.00 to $125,720.00 plus superannuationYour roleThe Department of Communities and Justice (DCJ) is the lead agency in the Communities and Justice Portfolio. Communities and Justice aims to...


  • Parramatta, Australia All About Caring Full time

    A new opportunity has arisen within our Support and Service Team for a driven and passionate who wishes to make a positive difference in less fortunate members of our society. The full time role is based in our head office in Parramatta (2 mins from the train station) and is responsible for delivering top tier customer support to our Customers. **About...

  • Program Officer

    4 days ago


    Parramatta, New South Wales, Australia City of Parramatta Full time

    The City of Parramatta is going through unprecedented change and transformation as we grow and transform into a Global City. The intensity of growth and investment in City of Parramatta means that Council, their partners, and community have a once-in-a-generation opportunity to shape the City's future and ensure it is culturally, socially, environmentally,...