Client Solutions Knowledge Specialist

7 days ago

Melbourne, Australia SS&C Full time

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Get To Know Us:
SS&C Technologies is the world’s largest independent hedge fund and private equity administrator, as well as the largest mutual fund transfer agency. SS&C’s unique business model combines end-to-end expertise across financial services operations with proprietary software and solutions to service even the most demanding customers in the financial services and healthcare industries.

Why You Will Love It Here- Flexibility: Hybrid Work Model- Your Future: Income Protection Insurance & Salary Continuance- Work/Life Balance: Flexible Time Off- Your Wellbeing: Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance- Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity- Training: Hands-On, Team-Customised, including SS&C University- Extra Perks: Discounts on fitness clubs, travel and more

What You Will Get To Do:
- Act as the key operational Knowledge Specialist supporting Plum Operations and Workplace Super Core Client First teams.- Collaborate with vendors and technology teams to deliver effective solutions for complex scenarios.- Manage stakeholder relationships by coordinating and leading meetings with both internal and external parties.- Support team capability uplift by contributing to the design and delivery of training and coaching programs.- Develop and maintain process documentation and internal knowledge resources to ensure accuracy and alignment with business and client needs.- Contribute to projects and audits, including product updates, regulatory changes, and internal/external audit requirements.- Identify process gaps and opportunities to enhance the client experience through a Client First lens.

What You Will Bring:
- Solid understanding of Superannuation fundamentals, with preferred experience in Plum Operations, Cashiering, and New Business processes.- Proven ability to engage, influence, and manage relationships with a wide range of internal and external stakeholders.- In-depth knowledge of systems, including SUPERB, PACE, and AWD.- Strong expertise in Plum Superannuation and Pension product offerings.- Skilled in designing and delivering effective training sessions and presentations.- Excellent written communication and analytical thinking skills.- Experience facilitating workshops and managing small-to-medium projects.- High attention to detail with a commitment to delivering quality outcomes.


Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

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