Home Care Package Care Advisor

3 days ago

Bendigo, Australia Carer's Network Australia Full time

**Position**:Home Care Package Care Advisor
**Location**: Carer’s Network Bendigo Office, Bendigo VIC
**Salary**:$75,000 - $85,000 per annum

**About Us**

Carer’s Network is committed to providing a supportive and collaborative work environment where every team member is valued and empowered to succeed. As a Client Services Manager (Care Advisor), you’ll have the opportunity to lead a passionate team and make a meaningful impact on the lives of our clients and their families.

**About the Role**

We are seeking an experienced Client Services Manager (Care Advisor) to join our team at Carer’s Network Bendigo Office.

Are you ready to lead a team with compassion and make a difference in people’s lives? Carer’s Network is seeking an experienced Client Services Manager (Care Advisor) to lead and support our regional team and look after a caseload of consumers in our Home Care Packages Program.

If you’re passionate about providing exceptional care and have the experience to match, we want to hear from you

**Experience Required**
- Demonstrated experience in a Client Services Management (Care Advisor) role, preferably within the Aged Care Home Care Sector.
- Strong understanding of home care packages and familiarity with government funding mechanisms.
- Proven track record of working to company organisational objectives and goals.
- Experience in providing guidance, support and mentoring colleagues.
- Excellent communication skills with the ability to interact effectively with clients, families, caregivers, and healthcare professionals to promote and empower consumer participation and choice through the provision of effective and results-based case management to our Home Care Package clients.
- Demonstrated ability in problem-solving, conflict management and decision-making, especially in fast-paced environments.
- Good working knowledge of the Aged Care Quality Framework and Home Care Standards.
- A compassionate approach to care, driven by a genuine desire to improve the lives of others.

**Responsibilities**:

- Lead dedicated professionals to deliver high-quality home care services.
- Oversee the assessment, allocation, and monitoring of Home Care Packages to ensure client needs are met effectively.
- With your outgoing, confident and dynamic personality, you will develop new business whilst maintaining strong relationships with existing clients, their families, caregivers, and external stakeholders.
- Coordinate with internal departments to streamline processes and optimise service delivery.
- Ensure compliance with regulatory requirements and industry standards.
- Implement strategies to continuously improve service quality and client satisfaction.
- Travel to Melbourne as required.

**Why join us?**
- Company Car provided 24/7 with all-inclusive costs.
- Exciting opportunity to join a small, high growth business.
- A challenging yet purposeful career in the Aged Care sector, by impacting and making changes to the lives of our vulnerable clients.
- A positive and supportive work environment, where your hard work never goes under appreciated.

**Please note, as we are a registered NDIS care provider, Carers Network require all workers to undergo an NDIS Worker Screening Check.**

**How to Apply**:
**Please note: No visa sponsorship available

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