Administration Officer

5 days ago

Brisbane, Australia Office of the Queensland Ombudsman Full time

The Office of the Queensland Ombudsman investigates complaints about the actions and decisions of Queensland government departments and agencies, local councils and publicly funded universities; and works with agencies to improve their decision-making.
We acknowledge our role in protecting and promoting human rights. Recruitment decisions are made in a way that protects these rights.

**Key Responsibilities**:
Under the direction of the Manager, Training Services Team, you will:

- Provide effective and efficient administration support for the delivery of OQO training programs by assisting with:

- the implementation of the Team's work program and training calendar
- responding to training enquires
- coordination of team resources
- maintaining the teams on-line web content.
- Develop and maintain administrative procedures, databases and systems to support the team's workflows.
- Facilitate initial communication for the team by responding to telephone enquiries, taking detailed messages, relaying messages to the relevant team member and recording in the Office's record keeping system.
- Prepare information and documentation for loading onto the Office website and intranet
- Liaise effectively with other teams within the Office and other external agencies to facilitate the delivery of training services.
- Organise travel, accommodation and catering

Contribute to the effective operation of OQO's reception including meet, greet and provide information to visitors, direct inquiries and accept deliveries.

**You will be expected to**:

- work collaboratively with other team members, participate in meetings and training programs, and actively monitor, review and assist with improvements to policy, procedure, process and administrative practice across the OQO and stakeholder agencies
- adhere to the OQO Code of Conduct and values; workplace health and safety legislation; confidentiality policies; all other relevant policies, directives and legislation
- meet personal performance expectations and standards
- undertake other duties as directed by relevant senior officers.

Are you the right person for the job?
Appointments to the OQO are based on merit. We will assess your merit for this role by looking at what you have done previously - the knowledge, ability, skill and experience you have built, your potential for development and how this will benefit the OQO. Within the context of this role, the ideal applicant will be someone who demonstrates:
**Vision**: Understands how the purpose and role of the organisation relates to their work and the work of the team. Demonstrates proven reliability in meeting deadlines and commitments and contribute to the team's success through prioritising work, displaying initiative, personal responsibility and working cooperatively.

**Results**: Communicates clearly, listens and asks questions to understand the needs of different stakeholders and achieves results through careful planning, organisation, persistence and professional conduct.

**Accountability**: Knowledge of legislative and policy frameworks; has a commitment to improving performance through feedback and learning.

Please ensure you download all the attachments and follow the instructions listed under the heading 'Interested in applying' on the Role description.

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