Retirement Living Manager

Retirement Living Manager - Full Time
The Orchards Retirement Living - Doncaster East
About Us
At Baptcare, we care. Our Mission and Vision are lived through our WE CARE Values: for our residents, customers, clients, partners, and supporters; with the very young through to the very old, the vulnerable, with families through all of life’s stages and challenges.
Baptcare is a purpose driven organisation working across Victoria, Tasmania, and South Australia, providing residential and community care for older people and support to children, families, and people with disability, financially disadvantaged people and people seeking asylum.
Our Values are Wellbeing, Ethics, Co-creating, Accountability, Respect and Effectiveness.
ROLE PURPOSE
The purpose of this role is to effectively manage the day-to-date operations of the Retirement Village and ensure an outstanding experience and quality service is provided to our residents. The role is responsible for ensuring all organizational and regulatory requirements are met and liaising with colleagues across all Baptcare streams including Sales, Finance, Property, Legal, PC&S, RAC and IHC.
**Key Responsibilities**:
Build and manage relationships with residents, families, staff, and other stakeholders at The Orchards Community, other Baptcare sites and prospective residents.
Manage any conflicts or disputes once raised within the scope of the RVA and the resident agreement to a timely resolution.
Maintain and implement comprehensive knowledge of Retirement living standards and compliance requirements. Meet requirements of the Retirement Living Code of Conduct and Accreditation scheme.
Manage all facets of the budget and report budget variances.
Oversee required maintenance to reduce risk, increase satisfaction and ensure the buildings are fit for purpose.
Work closely with Facilities team to progress and oversee refurbishment of vacant villas/ apartments to ensure a quality finish, enabling maximum sale price whilst remaining within budget.
Set up and oversee café operation in conjunction with Baptcare Catering/Hospitality Manager.
Key Selection Criteria
Possess more than 5 years’ experience in the retirement / hospitality industry in a senior management role.
Experience successfully leading teams, as well as fostering a harmonious and positive environment for staff, residents, and visitors.
Be experienced in working in an environment where significant person to person interaction and people management skills have been developed.
Proven ability to build and deliver on strategic plans and manage financial budgets.
Alignment and commitment to Baptcare’s Mission, Vision and Values
Essential
Management related courses
Relevant tertiary qualification in an appropriate discipline is desirable.
Desirable
Tertiary qualification in a relevant discipline is desirable RL Professional memberships.
About You
You are passionate about continuing to grow your careers within the Aged Care industry. Solution focused and wanting to make a difference, you align your approach to strategize for achieving organisational and divisional goals. You are an employee that instils trust in your clients by demonstrating compassion and diligence.
Working as a leader a part of a close-knit team, you collaborate with and support others, demonstrating respect in your day-to-day actions.
**You will ideally bring the following**:
Advanced interpersonal communication and negotiating skills including the ability to win the respect and confidence of an older generation.
The ability to lead and motivate people.
Strong business development acumen including selling and marketing skills.
A commitment to developing and maintaining relationships, both internal and external for the organization
Extensive experience and commitment to customer service
Sound financial management skills.
Effective conflict resolution skills
Effective use of information technology
Possess a learning and growth mindset.
Detailed understanding of the Retirement Village Act so that all legislative requirements are met.
Wholeheartedly aligned with Baptcare’ s Mission, Vision and Values
For You
Baptcare is focused on living our values, not just talking about them. You’ll find the culture at Baptcare is one of genuine respect, support, and positive intention. We work hard to achieve results through change, continuous improvement, and ongoing focus on providing the best service delivery to our stakeholders.
A competitive salary, plus access to the tax benefits of salary packaging and novated leasing of up to $18,550 per annum
Ongoing professional development and team building opportunities.
Access to confidential counselling and support services
Only short-listed applicants will be contacted.
Applicants must have the right to work in Australia.
The successful applicant will be required to undergo a National Criminal History check.
A medical assessment will be conducted to see if you are physically capable for the role
At Baptcare, we value div