Client Support Manager Aged Care

1 week ago

Melbourne, Australia Claro Aged Care and Disability Services Full time

Clients located in inner Melbourne metro area
- Great work-life balance. Work from home, in the office and in the field
- Ongoing professional development; hundreds of courses available

**Case Manager - Aged Care**

**Your Role**

As the Customer Support Manager each day will look a little different and your key responsibilities will include:

- Conducting reviews for our clients, building, and revising their care plans, goals, services and expenditure
- Establish Home Care Agreements and ensure all compliance and care governance documentation is completed accurately and correctly
- Developing and maintaining excellent relationships with clients, client’s family and advocates, staff, funding bodies, doctors and other allied healthcare professionals
- Assisting consumers to make purchases through their Home Care package which are in line with their goals and government regulations
- Making process improvement and implementing improvement requests as required
- Contributing to growth of the Home Care Package program

**What you’ll bring**

As a Customer Support Manager, you will bring with you a commitment to delivering exceptional service to our clients. Your experience in the Aged Care sector will enable you to:

- Provide advice and build care plans
- Manage funding requirements to ensure our clients can achieve the best care and support to brighten their lives.
- Deliver high quality, client centred care

To do well in this role you will have:

- Experience with care planning processes, including assessment and establishing client goals
- A customer focus with excellent communication and problem-solving skills
- Appropriate experience or qualifications in Nursing and /or, Community Services & Frontline Management
- Ability to manage time effectively in an environment of changing priorities
- Experience with Homecare & My Aged Care packages and funding requirements

**Our commitment to you**

People lie at the heart of everything we do, our teams are no different. We have a fantastic team culture and strongly believe in rewarding and empowering our people to do what they do best

What we offer:

- Investment in your ongoing learning and development through our internal training platform
- Employee referral bonus to the value of $300
- Ability to work from home and in the field and an excellent leadership team to support you
- Celebrating you Long service thank you gifts for those who have been with us for 5, 10, 15 and 20+ years

**A career with Claro**

Our purpose is simple: to provide high quality care and support for all Australians across our community and enable people to shine

As part of our Claro team you will make a real impact and you will be in the drivers seat with hundreds of courses to choose from with our learning & development platform

**A career you can choose**

If you’re passionate about care and making a difference in people’s lives, are aligned with our values, and want to work in a business that is growing, and that values and rewards its people, we’d love to hear from you.

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