Client Services Specialist

3 days ago

Sydney, Australia NAB Full time

Client Services Specialist
- Job number: 800060
- Primary position location: NSW- Sydney CBD
- Category: Banking & Financial Services
- Category: Business Banking
- Work type: Permanent Full time
- Closing at: Jul 6 2025 - 23:55 AEST

**Favourite**

- **In the role of Client Services Specialist, you will put customers at the centre of everything you do.**:

- **Everyone is given the opportunity to learn, grow and achieve.**:

- **The Business Lending & Client Services team work quickly and with purpose for our customers.**

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

**In this Client Services Specialist role, each day, you’ll go above and beyond to**:

- Work closely with Relationship Managers to ensure a seamless customer experience.
- Work with our customer-facing colleagues for general enquiries and all aspects of documentation and settlement process through to drawdown and disbursement of funds.
- Follow operation practices to ensure consistent and accurate outcomes.
- Support the wider Business Lending team.

**We’re looking for the best and brightest to deliver the best for our customers. You’ll need**:

- Experience in a customer service-based role and exposure/knowledge of Business Lending is highly advantageous.
- Exceptional communication skills with a customer-centric mindset.
- Knowledge of post-approval processes would be highly preferred.
- Excellent attention to detail.
- Good stakeholder engagement.

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

**Join NAB

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