Client Service Specialist

**Client Service Specialist**

**What can you expect?**

In this role you will support colleagues and clients in all aspects of administration and technical support through the accurate, efficient, and timely production of all policy and related documentation across the insurance life cycle.

Working under the umbrella of operations you will help drive standardisation of processes and procedures. This includes providing legally compliant work to the client and entering accurate information into all Marsh IT Applications, enabling the delivery of analytical statistics. You will assist in upskilling non client facing operations colleagues with additional product and client knowledge.

**What is in it for you?**
- Leading training and development program
- Professional environment where your career path really matters and is supported in our global organisation
- Great team environment with energetic and supportive colleagues
- Genuine work life balance

**We will count on you to**:

- Consistently use the required IT Applications to maintain compliance, accuracy and workload, contributing to resource allocation and process improvement
- Support the achievement of high levels of client satisfaction through effective administrative support to Account Executives and Senior Account Executives
- Support effective working relationships with clients and insurers as required by A/C Executive/Senior A/C Executive
- Ensure timely and accurate production/processing of client transactions including but not limited to:

- invoices and related policy accounting documentation
- quotation and placing slips
- premium and adjustment calculations
- information and documentation for Pre-Renewal and Broking meetings
- draft policy wordings and endorsements for Senior Account Executive / Principal
- renewal reports and insurance manuals
- certificates of currency
- current and outstanding documentation follow ups
- all other documentation
- Ensure that accurate up to date records on all clients are maintained at all times
- Possess a thorough understanding of all major classes of insurance which the Company offers to its clients
- Possess a thorough working knowledge of all aspects of the Insurance (Agents & Brokers) Act, Insurance Contracts Act, Fire Services Levy, Stamp Duties, Worker's Compensation and other relevant legislation
- Acquire and maintain an awareness of the client's business and insurance needs, noting all briefing information provided by senior servicing and broking managers
- Develop and maintain a basic understanding of the core aspects of relevant Insurance and related legislation
- Adhere strictly to the Company's Quality practices and other systems and procedures
- Comply fully with the Company's Errors and Omissions avoidance policy
- Other duties as may be required from time to time.

**What you need to have**:

- High level of accuracy/attention to detail
- Excellent organisational skills and ability to prioritise workloads and work to tight deadlines
- Excellent communication and numerical skills and proven track record to provide a high level of customer service
- Ability to work under pressure and meet tight deadlines
- Ability to maintain clear lines of communication with various internal and external stakeholders
- High School Certificate or equivalent
- Minimum 3 years’ experience in a similar broking/operational role, preferably in an insurance related field
- Minimum Tier 1 ANZIIF Broking Licence

**What makes you stand out?**
- Dynamic with previous client facing experience
- The ability to remain calm under pressure and be able to work flexibly when required

**About Marsh**:
We are an equal opportunity employer committed to embracing a diverse and inclusive work environment. We aim to attract and retain the best people regardless of their sex, marital/parental status, ethnic origin, nationality, age, background, disability, sexual orientation and gender identity.
- At Marsh we recognise that our people have different priorities and commitments. We are passionate about providing an inclusive workplace that supports all of our employees in managing those priorities, and we celebrate the diversity of all the family groups that make up our extended Marsh family._