Customer Operations Specialist

**Why join DXC Technology?**

DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success.

DXC Connect provides design, consulting, professional services and managed services solutions that help our customers do things faster, smarter and provides them with sustainable competitive advantages. DXC Connect has an agile, flexible, friendly, and fast-paced work environment with great people that can help mentor and coach you to help you on your journey.

At DXC we pride ourselves on delivering excellence in everything we do.

**What you will be doing**

The position will appeal to someone who enjoys working with a variety of teams within and outside the business while embracing the customer centric culture and enjoys being responsible and accountable of its allocated customer patch.

**What will keep you busy**
- End to end management of order processing using tools such as SAP and SharePoint, ensuring all orders adhere to the Company governance model
- Purchasing and sourcing support via vendor online ordering tools and other supporting systems and update as required.
- Update and maintain records throughout the lifecycle of each order (e.g. in Sharepoint Central repository)
- Manage order status and ETA during the fulfilment process. Ensure regular contact with account managers, sales managers, and customers to confirm order status, ETA and problem resolution
- Monitor open orders, billing, inventory and other key reports to ensure monthly targets are met.
- Maintain current order backlog for the respective accounts and provide accurate forecast on delivery of goods
- Communicate with the business regularly regarding order status, requirements, jobs and actions. This will include sales, project management team and engineers, other administration staff, etc as required
- Organize and track delivery of equipment both from the vendor or own warehouse Investigate and respond to customer queries in relation to order delivery timeframes and logistics
- Provide high level of customer service by prioritising workload effectively based on account importance and manager input
- Coordinate the resolution of issues relating to ordering and invoicing and escalate in a timely manner, where required
- Respond to customer queries in relation to order delivery timeframes and logistics
- Build and maintain vendor relationships to meet customer needs
- Contribute to process improvement, documentation and training. This may involve ownership of small project tasks.
- Provide on-going support to customer operations team as and when required across all aspects of customer or business operations

**The skills you will bring**

**CRITICAL**
- SAP experience is must
- Minimum 3 years in post-sales and billing experience
- Excellent organisational and administrative skills
- Manage time effectively and be able to prioritise to meet deadlines

**DESIRABLE**
- Previous experience within an IT / Services business
- Previous experience in a Procurement / sales support or business Operations function CRITICAL
- At least two years within Managed services IT environment

**Our culture and benefits**

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;
- Extensive resources to support your onboarding and continual development including DXC University
- DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition
- We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC
- More time to do the things you love with flexible leave options, including purchased leave
- Take time to give back with charitable and emergency services volunteer days
- Well-being matters to us and our Employee Assistance Program is there to support you and your family
- And of course, all the basics; novated leasing, discounted health insurance, paid parental leave and many other discounts 

In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time.

**We are an Equal Opportunity Employer**

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and rec