Service Desk Lead

13 hours ago

Sydney, Australia Harvey Nash Full time

Work From Home - Hybrid. MSSP / MSP
- Training, Certifications in Microsoft Stack & Cyber
- Easy Parking & walking distance from St Leonards

Exciting opportunity for a L1/1.5 Service Desk Analyst, to take their next career step into a Leadership role. We are looking for a motivated ‘Senior’ Service Desk Engineer OR Lead, with at least 2-3 years’ experience providing Level 1 and 2 support IT who is ready to take their technical skills & client-focus to the next level whilst being a technical escalation for a small team of x4.
- **Sydney - Easy Parking & walking distance from St Leonards**:

- **Great Leadership & Career Opportunities**:

- **Training, Certifications in Microsoft Stack & Cyber**

**Who Are You?**
You are passionate about technology & love to work closely with colleagues & clients to deliver an exceptional ‘Service experience’. You understand the value & importance of IT to an organization & can translate complex technical ideas into plain English for non-technical users. You are well-organised, reliable & thrive working autonomously or in a team environment & feel at ease being a technical escalation for more juniors underneath you. Long term you see a career in management in the future.

**Required Experience**:

- Must have MSP experience
- Must have 2-3 years working in Service Desk L1.
- L2 experience would be an advantage
- Excellent time-management & organizational skills, whether working autonomously or in team
- Good knowledge of Microsoft 365 cloud platform - Exchange Online, Teams/Skype for business & Sharepoint
- AD, Azure, Good knowledge of desktop and laptop hardware, windows 10 & Office Suite & basic network troubleshooting

**Benefits**:

- Training/mentoring programs & industry certifications
- Regular social events, Monthly lunches etc
- Easy Parking
- Work From Home / Hybrid
- Fast Track Career Promotion Opportunities

**Duties**:

- Work with external customers to resolve technical issues within a Microsoft Azure environment
- Meet & exceed SLAs & maintain ticket hygiene
- L1 and L2 IT Support; resolving incidents, reducing backlogs
- Lead by example, provide mentoring & feedback to your team
- Act as Technical escalation point for your team of x4

*

  • Service Desk Lead

    2 weeks ago

    Sydney, New South Wales, Australia beBeeSupport Full time $100,000 - $120,000

    Job Summary:We are seeking an experienced full-time professional to lead our IT support team as a Service Desk Lead.The successful candidate will utilize their technical expertise to manage and support IT tasks, leading the Level 1 service desk team in triaging and resolving IT tickets submitted through our service desk portal.Key Responsibilities:Manage...

  • Service Desk Lead

    2 weeks ago

    Sydney, New South Wales, Australia Fleetpartners Full time

    **SERVICE DESK LEAD**- **Package of $70,000.00 base + super**:- **3/40 River Boulevard, Richmond, Victoria**:**Do you want to**:- work in an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued?- understand the strategic direction of your organisation and how your effort contributes to...

  • Service Desk Operations Lead

    2 weeks ago

    Sydney, New South Wales, Australia beBeeLeadership Full time $120,000 - $180,000

    Job Title:IT Service Delivery ManagerJob Overview:This is a fantastic opportunity for an experienced IT professional to take the lead in our Regional Service Desk team.You will provide strategic guidance and technical expertise across the day-to-day operations of the Service Desk Team, ensuring exceptional service delivery is achieved across the...

  • Service Desk Lead

    12 hours ago

    Sydney, Australia Ontrack Systems Full time

    Manage a team of 7 service desk members to support the service desk 24x7 - Manage the Service desk team to perform monitoring using tools such as SolarWinds and SCOM - Take calls from client users, log tickets and action resolve the ticket or triage the ticket to relevant support team - Escalate to relevant team as outlined in the SOP for priority tickets...

  • Service Desk Lead

    12 hours ago

    Sydney, Australia Ontrack Systems Aus Pty Ltd. Full time

    Manage a team of 7 service desk members to support the service desk 24x7 - Manage the Service desk team to perform monitoring using tools such as SolarWinds and SCOM - Take calls from client users, log tickets and action resolve the ticket or triage the ticket to relevant support team - Escalate to relevant team as outlined in the SOP for priority tickets...

  • Service Desk Team Lead

    1 week ago

    Sydney, Australia Brennan IT Full time

    **Brennan IT** We are a national company with a reputation for delivering technical excellence and high-quality service to our customers. It's why we have been ranked as Australia's No. 1 Managed Services Provider for the past 10 years in a row. **Benefits of working at Brennan IT**: - An awesome team of people to work with - Flexible working...

  • Service Desk Team Lead

    1 week ago

    Sydney, New South Wales, Australia Brennan It Full time

    **Brennan IT**We are a national company with a reputation for delivering technical excellence and high-quality service to our customers. It's why we have been ranked as Australia's No. 1 Managed Services Provider for the past 10 years in a row.**Benefits of working at Brennan IT**:- An awesome team of people to work with- Flexible working arrangements-...

  • Service Desk Team Lead

    2 weeks ago

    Sydney, New South Wales, Australia Kbr Full time

    **Title**:Service Desk Team Lead**Your KBR future - delivering solutions and changing the world****About KBR**:**We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world.**KBR delivers science, technology and engineering solutions to governments and companies around the world. KBR...

  • Service Desk Team Lead

    2 weeks ago

    Sydney, New South Wales, Australia beBeeTeam Full time $85,000 - $115,000

    About the Service Desk Team Lead RoleThis is a leadership position in our IT department, responsible for overseeing the technical support provided to internal staff. The team leader will focus on delivering quality customer-focused services and managing the day-to-day operations of the service desk.Key Responsibilities:Lead the provision of technical...

  • Lead IT Service Desk

    2 weeks ago

    Sydney, New South Wales, Australia beBeeLeadership Full time $120,000 - $130,000

    Job DescriptionWe are seeking a Service Desk Team Leader to provide strategic and operational leadership to the IT service desk team, ensuring efficient and customer-focused support.Your responsibilities will include managing daily operations, mentoring staff, overseeing incident and request resolution, and driving continuous improvement initiatives. You...