Service Desk Lead

2 weeks ago

Sydney, New South Wales, Australia Fleetpartners Full time

**SERVICE DESK LEAD**
- **Package of $70,000.00 base + super**:

- **3/40 River Boulevard, Richmond, Victoria**:
**Do you want to**:

- work in an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued?
- understand the strategic direction of your organisation and how your effort contributes to success?
- work in an inclusive environment who is proudly a WGEA Employer of Choice for Gender Equality?
- work for a climate Active CERTIFIED Carbon Neutral fleet management organisation?
- be recognised and rewarded for your performance?
- work for an organisation where 'C-A-R-E' are their values?
- have career opportunities, a voice that's heard, and a fast-paced, dynamic yet flexible working environment?

**If so, then FleetPartners Group might be the place for you.**

FleetPartners Group is an ASX 300 listed financial services, vehicle management, and employee benefits company. We support all types and sizes of businesses to acquire and effectively manage their vehicles, with over 93,000 vehicles currently under management. We also help everyday Australians to maximise their salary by administering employee benefit programs and help them to get into the car of their dreams.

**Who we're looking for**:
We are looking for an experienced full-time **Service Desk Lead**

**What you'll be doing**:
In this role, you will use your technical knowledge to manage & support IT support tasks. You will be responsible for leading the Level 1 service desk team to triage and resolve IT tickets submitted through the company's service desk portal. You will be required to manage escalation that comes from the business and facilitate analysis with other teams. As your team serve as the first line of support, customer satisfaction will be your top priority.

**Requirements**:

- IT qualification is preferred
- Minimum 1 years' experience in Technical Support.
- Proficient in Active Directory, Office 365, Microsoft Exchange.

**Benefits**
- 7 additional days of annual leave per year.
- 16 weeks paid parental leave for primary careers, regardless of gender and with no minimum tenure and 4 weeks paid leave for secondary carers.
- a 'Dress for your Day' policy.
- flexible and hybrid working arrangements.
- an extensive range of other employee benefits.

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