Service Desk Lead

2 weeks ago

Sydney, New South Wales, Australia beBeeSupport Full time $100,000 - $120,000

Job Summary:

We are seeking an experienced full-time professional to lead our IT support team as a Service Desk Lead.

The successful candidate will utilize their technical expertise to manage and support IT tasks, leading the Level 1 service desk team in triaging and resolving IT tickets submitted through our service desk portal.

Key Responsibilities:

  • Manage escalations from the business and facilitate analysis with other teams.
  • Prioritize customer satisfaction above all else.

Requirements:

  • IT qualification is preferred.
  • At least one year of experience in Technical Support.
  • Proficiency in Active Directory, Office 365, and Microsoft Exchange.

About the Role:

This is an excellent opportunity for someone who is passionate about delivering exceptional customer experiences and has a strong understanding of IT systems and processes. You will be working closely with our IT teams to ensure that our customers receive prompt and effective support.

Benefits:

  • 7 additional days of annual leave per year.
  • 16 weeks paid parental leave for primary carers, regardless of gender and with no minimum tenure and 4 weeks paid leave for secondary carers.
  • A 'Dress for your Day' policy.
  • Flexible and hybrid working arrangements.

  • Service Desk Lead

    2 weeks ago

    Sydney, New South Wales, Australia Fleetpartners Full time

    **SERVICE DESK LEAD**- **Package of $70,000.00 base + super**:- **3/40 River Boulevard, Richmond, Victoria**:**Do you want to**:- work in an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued?- understand the strategic direction of your organisation and how your effort contributes to...

  • Service Desk Operations Lead

    2 weeks ago

    Sydney, New South Wales, Australia beBeeLeadership Full time $120,000 - $180,000

    Job Title:IT Service Delivery ManagerJob Overview:This is a fantastic opportunity for an experienced IT professional to take the lead in our Regional Service Desk team.You will provide strategic guidance and technical expertise across the day-to-day operations of the Service Desk Team, ensuring exceptional service delivery is achieved across the...

  • Service Desk Team Lead

    7 days ago

    Sydney, New South Wales, Australia Brennan It Full time

    **Brennan IT**We are a national company with a reputation for delivering technical excellence and high-quality service to our customers. It's why we have been ranked as Australia's No. 1 Managed Services Provider for the past 10 years in a row.**Benefits of working at Brennan IT**:- An awesome team of people to work with- Flexible working arrangements-...

  • Service Desk Team Lead

    2 weeks ago

    Sydney, New South Wales, Australia Kbr Full time

    **Title**:Service Desk Team Lead**Your KBR future - delivering solutions and changing the world****About KBR**:**We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world.**KBR delivers science, technology and engineering solutions to governments and companies around the world. KBR...

  • Service Desk Team Lead

    1 week ago

    Sydney, New South Wales, Australia beBeeTeam Full time $85,000 - $115,000

    About the Service Desk Team Lead RoleThis is a leadership position in our IT department, responsible for overseeing the technical support provided to internal staff. The team leader will focus on delivering quality customer-focused services and managing the day-to-day operations of the service desk.Key Responsibilities:Lead the provision of technical...

  • Lead IT Service Desk

    2 weeks ago

    Sydney, New South Wales, Australia beBeeLeadership Full time $120,000 - $130,000

    Job DescriptionWe are seeking a Service Desk Team Leader to provide strategic and operational leadership to the IT service desk team, ensuring efficient and customer-focused support.Your responsibilities will include managing daily operations, mentoring staff, overseeing incident and request resolution, and driving continuous improvement initiatives. You...

  • Service Desk Team Lead Position

    7 days ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $80,000 - $120,000

    Job Title: Service Desk Team LeadWe are seeking an experienced and skilled Service Desk Team Lead to join our team. The successful candidate will have a proven track record of leading high-performing teams, providing exceptional customer service, and driving process improvements.The Service Desk Team Leader plays a pivotal leadership role in ensuring a...

  • Service Desk Team Lead

    7 days ago

    Sydney, New South Wales, Australia Barker College Full time

    **Service Desk Team Lead****OVERALL PURPOSE OF THE POSITION**The ICT Service Desk Team Leader plays a pivotal leadership role in ensuring a customer-focused, efficient,and effective service desk operation. Reporting to the ICT Operations Manager, the position has responsibilityof service team performance, service delivery outcomes, and the continuous...

  • It Service Desk Manager

    2 weeks ago

    Sydney, New South Wales, Australia Container Exchange Services Full time

    **Introduction**:You will lead the Service Desk team and processes to drive high quality service, including incident, service request and problem management, service desk SLAs across all teams, communicating & leading major incident response and RCA's, reviewing & improving the service desk processes and tooling, analysing ticket trends to eliminate or shift...

  • Lead Associate Trading Director

    4 days ago

    Sydney, New South Wales, Australia The Trade Desk Full time $125,000 - $175,000 per year

    Who we areThe Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media-buying platform that helps brands deliver a more insightful and relevant ad experience for consumers — and sets a new standard for global reach, accuracy, and transparency.So if you're talented, driven, creative, and...