Production Support Lv1

6 days ago

North Sydney, Australia NextGen Full time

**Description**:
NextGen is Australia's leading provider of Software as a Service (SaaS) solutions to the mortgage lending industry. Our 'ApplyOnline' platform is an industry standard for digital loan lodgement and assessment. We deliver quality products and services to a range of financial institutions and intermediaries and are experiencing strong growth. We have an exciting roadmap full of opportunity in the Australian financial landscape with a mission to make lending easy.

We have an exciting opportunity for a Production Support Analyst to join our team. You will be responsible for providing help desk level 1 services within agreed service levels. This is a great entry level position for a driven and customer focused individual to kick-start their career.

**A bit more about the role**:

- Receipt and review of Help Tickets
- Implementation of Knowledge Base solutions to close Help Tickets
- Generate documentation for Knowledge Base as required
- Provision of customer response to help tickets
- Identification of gaps in knowledge base
- Escalation of Help Tickets to additional resources as required
- Make recommendations on changes to improve functionality of services and/or preventatively address tickets.

**A bit about you**:

- Ability to prepare high standard, detailed requirements documentation.
- Ability to take on and deal with multiple concurrent projects.
- Ability and desire to grow professionally
- Unrestricted work rights in Australia.

Desirable
- Experience working in the Lending industry (processing and/or technology).
- Knowledge of the Lending, Banking or Mortgage policies & processes.
- Prior participation in a major system roll-out at a financial institution or financial services related organisation.
- Capability of managing tasks: dealing with customers and developers.
- Experience in a prior role working with technology / systems development.
- Bachelor's or higher qualification in a related discipline.
- Experience in dealing with documentation of a technical nature.
- Working knowledge of XML.
- Exposure in SDLC.

**A bit about us**:
At NextGen, we believe our people make our business, and our values; Balance, Integrity, Collaboration, Respect and Discovery, are not just posters on our walls. They are how we live each day and are critical to our success.

What’s in it for you
- Transparent, open and people first culture
- Flexible work options, and spectacular views in a modern space for when you work from our North Sydney office
- Reimbursement for your home office set up
- Plenty of social activities
- Generous remuneration package

A great opportunity to join a business that truly lives its values, genuinely values work life balance and see's it as a critical ingredient to enabling people to bring their whole selves to work.

**About NextGen**:
**NextGen **is Australia's leading provider of Software as a Service (SaaS) solutions to the mortgage lending industry. Our_ 'ApplyOnline'_ platform is an industry standard for digital loan lodgement and assessment. We deliver quality products and services to a range of financial institutions and intermediaries and are experiencing strong growth. We have an exciting roadmap full of opportunity in the Australian financial landscape.

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