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Service Officer

3 weeks ago

Ipswich, Australia Davidson Group Services Full time

**AO3 Service Officer Position**

**About the Role**:
Davidson are a preferred supplier for the QLD State Government and are currently recruiting experienced Call Centre Consultants. There is a potential of multiple opportunities available based in Ipswich.

If you are a vibrant, enthusiastic call centre professional we would love to hear from you. In this role, you will work in a collaborative team environment to deliver excellent client service through various mediums including telephone, face-to-face, in writing and online _._

**Responsibilities**:

- Acting as a first point of contact for customers answering inbound phone or electronic enquires - ensuring overall customer satisfaction with fast and easy resolutions
- Provide professional and outstanding customer service
- Understand and communicate legislation and policies
- Maintain a customer data base
- Carry out any administration tasks necessary to assist customers and support operations of the service
- Manage complaints with empathy and work towards a resolution by working within company processes and legislation
- Participate and contribute to the team meetings

**Skills and Experience**:

- Previous customer service experience - decision making, reasoning and well developed analytical skills
- Advanced Microsoft Officer Suite Skills & ability to use multiple software systems
- Well-developed communication skills - both written and verbal
- Demonstrated ability to build rapport quickly over the phone and establish strong and mutually beneficial connections
- A confident and engaging phone manner
- Exceptional attention to detail
- Ability to work within a structured environment, that includes set policies, procedures & practices

**Desirable**:

- Exposure to high volume call centre environment
- Solid background in Call Centres & use of their systems

**Benefits**:

- Attractive hourly rate - $44.49 p/hr + Super

**You must be able to pass a Criminal History Check for this position.