Full-time Ops Centre Coordinator

2 days ago

Cannon Hill, Australia TRIDENT SERVICES AUSTRALIA Full time

**Operations Centre Coordinator**

Trident Services is an industry leading provider of integrated services including cleaning and security services in retail centres and airports throughout Australia. We pride ourselves on the delivery of proactive, well managed service to our clients.

As an Operations Centre Coordinator you will be responsible for ensuring services are met for all clients where there are no gaps in Trident capabilities, and that incidents are responded to and managed in a timely manner. This role requires an individual to portray professional standards (both written and verbal) who can manage numerous inputs to achieve the required operational outcomes.

***

**Duties Include**:

- Deliver exceptional and professional service to members, clients, and internal customers by identifying, responding to and satisfying their needs in a timely manner.
- Support data quality controls and measures by ensuring that, where appropriate all information in the system for employees is accurate and up to date.
- Ensure all complaints, opportunities for improvement (internal & external) and feedback from clients is recorded in appropriate systems and escalated where necessary.
- Co-ordinate outbound call queues to enhance the member experience and upsell/cross sell opportunities.
- Maintain, manage, and keep up to date all databases.
- Ensure all critical incidents are logged.
- Ensure all actions taken on shift are notated.
- Provide advice to operations supervisor on any incident(s) as they occur.
- Provide call centre assistance and action of shift coverage
- Coordinate and roster any adhoc shift requests.
- Advise supervisor and follow up with operational teams to remediate as required.

**Experience**:

- Demonstrated experience supporting rostering for large workforces
- Demonstrated experience in the services in call centre/ operations centre rolls
- Understanding of risk
- based incident management from previous roles.
- Competency with Rostering Systems
- Strong verbal and written communication skills
- Training services support experience
- Understanding of Security and Cleaning operations in Retail and Commercial, Aviation and Parklands.
- Understanding of Cleaning Services Award and Security Services Industry Award

**Trident offers**:

- Stable, long-term employment
- On-site training, professional development
- Strong support network

  • Full-time Operations Coordinator

    19 hours ago

    Cannon Hill, Australia TRIDENT SERVICES AUSTRALIA Full time

    **Operations Coordinator** Trident Services Security Pty Ltd is an industry leading provider of integrated services including cleaning and security services in retail centres and airports throughout Australia. We pride ourselves on the delivery of proactive, well managed service to our Clients. We are currently seeking for an experienced Operations...

  • Full-time People and Culture Coordinator

    20 hours ago

    Cannon Hill, Australia TRIDENT SERVICES AUSTRALIA Full time

    We’re looking for a positive and organised individual to join our Head Office team in Cannon Hill as our People and Culture Coordinator. **About you**: - You will be a team player with the ability to work independently - You will have a positive mindset and be willing to take initiative - You will be self-motivated and resourceful, with proven ability to...

  • Full-time Rehabilitation

    2 weeks ago

    Cannon Hill, Australia TRIDENT SERVICES AUSTRALIA Full time

    **Rehabilitation and Return to Work Coordinator - Full-Time** We’re looking for a positive and organised individual to join our Head Office team in Cannon Hill as our Rehabilitation and Return to Work Coordinator. **About you**: You will demonstrate sound knowledge of injury management and workers' compensation legislation and hold a current driver’s...

  • Cleaning Supervisor

    2 weeks ago

    Cannon Hill, Australia TRIDENT SERVICES AUSTRALIA Full time

    **Cleaning Supervisor - Full Time** **Company**: Trident Services Cleaning Pty Ltd **Location**: Cannon Hill, Brisbane QLD Trident Services Cleaning Pty Ltd is a leader in integrated services, providing cleaning and security solutions for retail centres and airports across Australia. We pride ourselves on delivering proactive and well-managed services to...

  • Full-time Office Administrator

    6 days ago

    Cannon Hill, Australia TRIDENT SERVICES AUSTRALIA Full time

    **Office Administrator** Trident Services is an industry leading provider of integrated services including cleaning and security services in retail centres and airports throughout Australia. We pride ourselves on the delivery of proactive, well managed service to our clients. This role provides proactive support to the services and functions of Trident’s...

  • Cannon Hill

    2 weeks ago

    Cannon Hill, Australia TRIDENT SERVICES AUSTRALIA Full time

    **Cleaning Operator** Trident Services Cleaning Pty Ltd is an industry leader in the provision of integrated services including cleaning and security services in retail centres and airports throughout Australia. We pride ourselves in the delivery of highly proactive and well managed services to our Clients. **The minimum requirements for this position...

  • Centre Administrator

    2 weeks ago

    Cannon Hill, Australia Green Leaves Early Learning Centres Full time

    **Description**: At Green Leaves Early Learning Centres, we take pride in building innovative and sustainable learning environments in our state-of-the-art, purpose-built centres. Our Cannon Hill centre is looking for a Centre Administrator to oversee enrolments and manage compliance within the service. About the role - Welcome children and families with a...

  • Accounts Payable Coordinator

    2 weeks ago

    Cannon Hill, Australia Story House Early Learning Full time

    Due to continued company growth, we’re excited to be expanding our Finance team and are on the lookout for an experienced and proactive **Accounts Payable Coordinator**who's ready to make an impact from day one. This is a **permanent full-time role**. **Who are we?** Story House Early Learning is a national early childhood education provider with over 50...

  • Afc Operations Coordinator

    20 hours ago

    Bellevue Hill, Australia Cranbrook School Full time

    **Position Vacant** **AFC OPERATIONS COORDINATOR** **PERMANENT, FULL-TIME** Cranbrook School is seeking an experienced Operations Coordinator for our state-of-the-art Murray Rose Aquatic & Fitness Centre, based at the Senior School campus in Bellevue Hill. **ABOUT THE POSITION** This is a full-time permanent position reporting to the Head of...

  • HR/training Coordinator

    1 week ago

    Rooty Hill, Australia West HQ Full time

    **WEST HQ** is Sydney’s leading landmark destination for Entertainment, Fitness, Lifestyle and Accommodation in the Western Sydney Region. As a part of the West HQ HR team, you can expect to be working amongst like minded individuals, who take pride in what they do and how they do it. 'Mediocre' is not a part of our vocabulary, as such, we are looking for...