Full-time Operations Coordinator

**Operations Coordinator**

Trident Services Security Pty Ltd is an industry leading provider of integrated services including cleaning and security services in retail centres and airports throughout Australia. We pride ourselves on the delivery of proactive, well managed service to our Clients.

We are currently seeking for an experienced Operations Coordinator to join the Trident Services Australia Team. This newly created position commences at an exciting time as we renew a 24-year-old contract and increase our support to Retail centres throughout SEQLD.

**More about the opportunity**

Reporting to the Executive General Manager - Retail, you will be responsible for assisting in the creation of a national operations coordination and control centre, the coordination of operations rostering, and ensuring high quality integrated services to support Trident Services clients. You will utilise innovative technologies, and you will support our integrated strategies and services employees. This role will also contribute to the ongoing review of agile risk assessments.

Some of the things you will be doing;
- Implementing key strategic initiatives to ensure that Trident Services Australia and our clients, staff and assets are protected, including the implementation of new technologies.
- Ensuring compliance and training completion with relevant legislative and regulatory frameworks.
- Developing leave planners, labour exception reports, and monthly forecasts to identify opportunities for the optimum use of resources.

As the Operations Coordinator your primary areas of responsibility include, but are not limited to:

- Answer phone calls in to the Operations Centre
- Roster and brief operators to cover work in the most efficient manner ensuring a high standard of service to the customer
- Roster site training as needed - optimize training costs in line with quote/contract and customer needs
- Roster effective coverage for sickness, annual leave, LSL, RDO's and vacancies
- Maintain site training and sick records
- Input and amend client details, rosters
- Update KRONOS once employees have been confirmed for the appropriate shift/s
- Review and action payroll exception report to ensure accurate payroll processing
- Report all incidents and advise appropriate persons so these claims are actioned promptly and efficiently.
- Report on overtime, weekly training and other KPIs.
- Liaise with client regarding rostering where required
- Answer and action service bookings as required
- Maintain and update Internal Training software records
- Prepare KRONOS Exceptions for Pay Office
- Identify, report, and recommend solutions for all non-conformances detected which may affect the quality of service provided
- Raise pay adjustments where required
- Ensure specified service levels are maintained
- Identify and report recruitment needs
- Maintain registers, invoices and process reports as and when required
- Administration support to the Operations Leadership Team
- Any other duties as determined by management

Professional Experience:

- Previous administration or rostering experience
- Previous call centre experience advantageous
- Qualification in Business Administration (desirable)
- Previous experience working with Payroll, invoicing, and KRONOS Rostering systems
- Experience in Travel and Logistic Coordination
- Advanced experience in Microsoft Office
- Experience in high level administration
- General understanding of OH&S and Quality Assurance processes
- Possess payroll/numeracy skills

Professional Competencies:

- Highly developed communication and interpersonal skills
- Ability to work as a member of team
- Ability to cope with a busy work environment and work in an organised manner
- Ability to make independent informed decisions
- Award Interpretation

Personal Attributes:

- High standard of personal presentation and conduct
- Strength of purpose and character
- Ability to manage tasks and a busy workload
- Ability to deliver results under pressure and within time constraints
- Ability to use own initiative and experience to achieve and maintain maximum efficiency and productivity