Operations Manager

**Work options**: Hybrid
- Impactful leadership, establishing a great new community mental health service
- Lead a supportive multi-disciplinary team
- Competitive salary + NFP salary packaging benefits + staff discounts

**About us**:
We are leaders in mental health service delivery, specialising in working with adults and young people, and in early childhood intervention.

Stride is a name that expresses our ambition - it’s a name that’s purposeful and shows awareness of the important role we play in the recovery journey.

As we embark on our next stage, join us to make a difference. We're here to Stride.

**About the service**:
The Medicare Mental Health Services are free and you do not need an appointment, referral or Medicare card to visit a Medicare Mental Health Centre. The new services in Launceston, Devonport, Burnie and Outer Hobart are co-funded by the Australian and Tasmanian Governments, to provide a streamlined approach to support better mental health and social wellbeing across the country.

The service is tailored to the needs of the community in Tasmania and provides a combination of peer-led recovery and clinical support.

The Medicare Mental Health Centre provides a safe, welcoming and supportive environment for people experiencing psychological distress, allowing them to:

- Identify alternatives to presenting to the Emergency Department
- Access support from trained mental health professionals within their community.

**On Offer**:

- Services located in Launceston, Devonport, Burnie and Outer Hobart
- Full-time & Permanent opportunity
- Excellent base salary plus super
- Salary packaging options (up to $15,899 tax free)
- Meals and entertainment allowance of up to $2,650
- Leave loading at 17.5%
- Balance work, family & recreation
- Purchase up to 5 additional leave days in a 12-month period (pro rata entitlement if part-time)
- One paid wellbeing leave day per year
- Paid parental leave support
- Stride Rewards - access to discounts from 100s of retailers (fashion, food and fitness)
- Excellent training & career development

**Role overview**:
The Operations Manager is a member of Stride’s management team and the responsibilities of the role include contract management, performance & reporting, stakeholder and partnership engagement, management of the community engagement program, and of the Centre admin teams. Working closely with the Clinical Services Manager and Clinical Team Leaders, the Operations Manager is responsible for the overall management of four satellite Centres.

**Requirements**:

- Tertiary level education in a relevant discipline, i.e. Business, Education, Health or Human Services or extensive experience in a similar role
- Experience in strategic planning and complex program management.
- Demonstrated leadership & management in multidisciplinary and/or cross sector initiatives; including consultation, engagement & partnership with a wide range of professionals and organisations & stakeholders.
- Experience managing a team; as well as recruitment, orientation, performance reviews, staff disciplinaries, performance development & team building.
- Experience in the management of a service, including effectively identifying, planning, organising and allocating resources, in order to maximise operational efficiency and meet funding deliverables.
- Knowledge of and commitment to the principles of continuous quality improvement, including skills in the development of comprehensive policies and procedures, workplace health and safety systems and evaluation and risk management resources and tools.
- Highly developed communication, written & interpersonal skills, and the ability to engage with, establish and maintain effective relationships with a diverse range of people.
- Understanding of the Australian health care system, key issues in primary health care, and the mental health service system.
- Must be eligible to apply/currently hold a WWCC

Vaccination against COVID-19 is a requirement for all positions (in accordance with Public Health Orders, Work Health and Safety and duty of care obligations for staff and participants/students). As part of the recruitment process Stride requests evidence of vaccination status (in accordance with privacy principles) to ensure compliance with all government orders and directives.

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