Operations Manager

Location: Hobart
- Brand: Community, Residential & Pathways
- Date Posted: 13 Feb 2025

**Job No: 1781**

**Location: Hobart, Tasmania**

**Employment Status: Full-Time, Fixed term - 12 months**

**Classification: From $53.84 per hour (Level 6 - Social, Community, Home Care and Disability Services Industry Award 2010)**
- Here at genU we're a_ group of passionate, driven people who want everyone’s lives to be happier and healthier, especially people with disabilities, the ageing and those experiencing disadvantage. We operate solely for community benefit and invest back into the same communities in which our services are delivered._
- genU welcomes diversity, including diversity of race, culture, spirituality, gender, age, identity,_ ability, and sexuality. We are committed to providing a welcoming, innovative, safe, empowering, and respectful environment for all and living these values each and every day._

We have an exciting, fixed-term opportunity for an Operations Manager to support genU's residential disability services as cover for 12 months during parental leave. In this role, you will lead a team of residential team leaders, senior support workers, and disability support workers, fostering a leadership approach that aligns with and reinforces genU's values. Your primary focus will be ensuring that people living with disabilities are supported to live safe, healthy, and comfortable lives through high-quality, person-centred care.

As the** Operations Manager**your main responsibilities in this role will be but not limited to**:

- Provide leadership direction and assistance to team members
- Build strong network across the business: Develop and maintain partnerships with internal and external stakeholders to achieve key objectives within the scope of the role
- Quality assurance: Ensuring ongoing compliance to NDIS practice standards
- Monitor service delivery standards assessing the quality of client service outcomes, potential risks, and complaints management
- Support setting targets and budgets for the team and monitor, report on tracking against targets monthly

**About You**

**To be successful in this role you will have**:

- Leadership experience - ideally managing large teams at varying position levels
- Analytical skills along with a positive attitude and the ability to problem solve
- Comprehensive knowledge of delivering services to people living with a disability, older Victorians and people living with mental health issues
- Finance management - aligning budget expenditure to approved budgets
- An understanding of client care plans ensuring effective communications on care needs and support requirements

**You will also need the following**:

- Tertiary qualifications in disability or related field, or Certificate IV with substantial experience;
- Working with Vulnerable Person (NDIS Endorsement and Child Related Activity);
- Current and Valid Driver's License;
- Current First and CPR training

**Desirable but not required experience with systems**:

- Carelink or similar rostering systems
- SAP Success Factors (Recruitment and Staff Management)
- Elumina

**For You?**

genU staff have access to a range of benefits, including but not limited to the following:

- **Investment in You**:in addition to a comprehensive induction program & ongoing professional development, genU is committed to providing opportunities for career progression. You will have access to a range of accredited training modules, staff mentoring programs and our internal jobs board.
- **Commitment to Staff Health & Wellbeing**: 24/7 access to an innovative, holistic employee assistance program that supports your emotional, mental, financial, and physical health.
- **Increase your Take Home Pay**: Salary package up to $15,900 per annum each FBT year plus further meals and entertainment benefits.
- **Employee Discount Program**: save money with employee discounts and savings at over 450 of Australia’s most loved retailers and service providers including; Coles, Woolworths & JB HI-FI.
- **Study Scholarship**: all genU employees are eligible for a 25% scholarship towards undergraduate and postgraduate courses at Torrens University.
- **Employee Referral Program**: refer someone to work at genU and receive a generous cash bonus once that person completes their 6-month qualifying period

**Ready to Make a Difference?