Principal Advisor

13 hours ago

Brisbane, Australia Transport and Main Roads Full time

The Strategy and Engagement team within Customer Service Branch supports TMR decision making and strategy development through the provision of data and insights in relation to customer trends, journeys and experiences to support a relevant and sustainable transport business into the future.
In the role of Principal Advisor (Analytics), you will be responsible for the team to build and manage data assets, improve data quality, perform analytics and data interpretation to inform business decisions. You will support data driven decisions through the provision of data, insights and recommendations to stakeholders both within and outside the branch.

**Some of your responsibilities will include**: - Lead and support your team and their work program. Ensure the team are skilled and motivated, whilst fostering a safe working environment. Encourage a culture of continuous learning and performance improvement. Develop, implement and maintain data systems to provide accurate and timely information for business decisions and plans. Analyse information and use data modelling to create dashboards using tools like Tableau and PowerBI. Collaborate with stakeholders to create best fit data solutions, ensuring the data infrastructure is reliable and consistent. Identify issues and request changes when needed. Create predictive analytics and data models to measure efficiency, effectiveness, and customer satisfaction, while also mitigating risks. Represent the branch, build relationships, and provide expert advice on data management for informed decision-making. - Research emerging trends for efficiency improvements.

**You will need to have**: - Strong communication skills and the ability to effectively collaboration with stakeholders to understand their needs and translate them into data solutions. - Proficiency in data management, analytics, and the ability to develop and maintain performance measurement and business intelligence solutions is essential. Demonstrated experience in leading teams, particularly technical specialists. Experience with Microsoft Office, particularly Excel, Tableau and PowerBI- A degree or qualifications in business, economics, information technology and/or data science would be viewed favourably.

**What We Offer**: - Work and Life balance, including 'flex time' and flexible work arrangements with a working from home option. Convenient northside location with ample parking and public transport nearby. The chance to make a significant impact within a dedicated team. A dynamic and collaborative work environment. Opportunities for professional growth and development. Generous leave including: o 4 weeks annual leave o 2 weeks sick leave per year o Long-service leave after 7 years o Salary sacrificing o Parental leave o Generous superannuation
We strongly encourage applicants from all life experiences and backgrounds to apply.Please tell us about any additional support or adjustments, such as interpreting services, physical requirements, or assistive technologies, that will better enable you to shine during the recruitment process.
Applications to remain current for 12 monthsThis work is licensed under a Creative Commons Attribution 3.0 Australia License.

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