Systems Officer

**Employment Type**:

- Full Time - Permanent
- 38 hour working week within a flexible WFH model
- Opportunity to work from our many offices across Chatswood, Charlestown or St Leonards
- Attractive salary, $109,802 - $127,349 + 11% Super and Annual Leave loading
- Drive digital transformation within Australia’s largest public health system

**About us**

Working at eHealth NSW is more than a job. Every day, we set out to design, build and innovate world class digital solutions that will transform how healthcare is delivered to patients across NSW. It’s a genuine opportunity to join a team of technology professionals, health partners, industry leaders and academia to develop solutions that help save and improve people’s lives.

**Come work with us**

We have an exciting opportunity in the Unified Communication Group for a Systems Engineer.

The purpose of the role is to assist the development and enhancement of AV/Collaboration solutions; specifically focusing on Microsoft Teams Rooms and Cloud Video Interoperability (CVI). This involves understanding customer requirements, conducting research, and collaborating with cross-functional teams to create modern and innovative products to meet unified communications (UC) and conferencing/telehealth needs across the NSW Health network for both the corporate and clinical environments. You will do this by working with operation leads, product owners / senior product, other capability managers across the business, ICT / AV engineers across the organisation.

**Computer Manager Grade 1**, commencing salary from $109,802 plus 11% Super and Annual Leave loading

For more information, read the full POSITION DESCRIPTION.

**What you will do**

As an integral member of the Unified Communication Group, you will:

- Provide technical expertise for solutions including AV technologies, UC systems, Microsoft Teams Rooms hardware and software, and Cloud Video Interop platforms.
- Deploy and test the integration of AV/UC systems with Microsoft Teams Rooms and Cloud Video Interop platforms.
- Conduct thorough testing, validation and troubleshooting issues to ensure the smooth consistent deployment of solutions.
- Develop documentation, including installation guides, user manuals, and troubleshooting guides.
- Conduct training sessions or workshops to educate customers or internal teams.
- Provide technical support to; installation vendors, support teams and customers to troubleshoot and resolve any product-related issues or escalations and ensure customer satisfaction. This may involve analysing log files, collaborating with the support team, and working closely with development teams to address functionality issues, bugs, or product enhancements.
- Participate in product quality assurance activities, including regression testing, performance testing, and user acceptance testing, to ensure that the AV/UC solutions, Microsoft Teams Rooms configurations, and Cloud Video Interop integrations meet the required quality standards and deliver a seamless user experience.

**About you**

We are seeking motivated and committed individuals with:

- Ability to analyse complex technical issues, identify root causes, develop innovative solutions and creation of knowledge base articles is critical. You should have strong problem-solving skills to address challenges related to system integration, performance optimization, interoperability, and user experience.
- Attention to detail is important in ensuring the accuracy and reliability of AV/UC solutions, Microsoft Teams Rooms configurations, and Cloud Video Interop integrations. Small oversights or misconfigurations can lead to significant functionality issues or interoperability problems. Being meticulous in your work and conducting thorough testing and validation is crucial for delivering our high-quality products.
- Proven adaptability and learning agility, the AV industry is dynamic, with evolving technologies and changing customer needs. Being adaptable and open to learning new technologies, platforms, and methodologies is essential. You should be willing to continuously expand your knowledge and skills, keeping up with industry advancements to deliver innovative and up-to-date solutions.

If this sounds like you and you’re looking for a rewarding new opportunity, we would love to hear from you.

**Benefits of working for eHealth NSW**

Our people are at the heart of who we are. We are committed to a workforce that reflects the communities we serve and actively seek to recruit people from diverse backgrounds to build a supportive and inclusive workplace. We support our people with great benefits so they can support the patients and staff of NSW Health. These include:

- Flexible work options
- Skills and leadership development training programs
- Allocated day off per month
- Salary Packaging
- Health and wellbeing programs

More information about these benefits can be found on our Benefits Page.

**Valuing diversity and inclusion**