Enrolments Officer
1 week ago
Family Concierge Team Member | Guardian Childcare & Education
We have an exciting new opportunity for a customer service enthusiast to join our energetic and collaborative Concierge Enrolments Team.
Why work at Guardian?
You’ll have meaningful work, within a company that is passionate about shaping the world of tomorrow through the children of today
A supportive environment that empowers you to thrive and gives you the autonomy, accountability and flexibility to shape your own success
Growing company with career development opportunities
Childcare discounts
Onsite discounted car parking
Smart casual dress code every day
Flexible working arrangements - work from home available at present
Immediate start available
About the role
This role will see you work as a Concierge Team Member. Your role is to assist prospective families to find the right care for their children and to guide the families’ journey ensuring they have a sound understanding of Guardian and that they have an amazing experience along the way.
A successful Family Concierge Team Member needs to possess a genuine interest in engaging and learning about our existing and prospective families: why they need care, when they are looking to start care, how often they need care and for how long, and what they are looking for in an Early Learning Provider.
Concierge Team Members play a critical role in ensuring existing and enrolling families have an awesome customer experience and feel welcomed to the Guardian family.
Reporting to the Customer Experience Team Manager you’ll enjoy;
Being the first point of contact for our prospective families and providing an exceptional customer experience through the tour-booking, post-tour follow-up and enrolment processes
Ensuring prospective families care needs are understood and addressed
Building a comprehensive knowledge of Guardian’s products, services, processes and systems
Establishing and maintaining strong relationships with internal and external stakeholders
Assisting with data input to our CRM software
Ensuring all reporting is completed accurately and in a timely manner as directed
Executing targeted outbound marketing campaigns
About you
You will be joining a fun and hardworking team who care deeply about the impact they have on the business and the people who are at its heart. You’ll be a real team player who is solutions focused, with a ‘can do’ attitude. You’ll also have:
Experience in a sales or customer service role, preferably in a contact centre
Experience working with contact centre platforms such as PureCloud will be highly regarded
A passion for providing amazing customer service
Excellent relationship building skills
The ability to problem-solve and to take initiative
Excellent organisational and time management skills
The ability to work quickly and efficiently in a busy environment that often requires multitasking
Proficiency in the Microsoft Office Suite.
The ability to work as part of a team and/or autonomously to achieve business goals
The ability to take ownership of your role and accept responsibility for your results
Willingness to seek help and be coached.
About Us
Guardian Childcare & Education is a community of early childhood professionals dedicated to providing high quality early learning and care for children and families. The Guardian journey began in 2004 and today we operate and own over 110 early learning centres nationwide and growing. Now is a great time to join us.
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