Weighbridge Customer Service Officer

The officer in this position will primarily operate all aspects of the weighbridge including
money handling and accurately entering data for reporting purposes.

**RELATIONSHIPS**

**Reports to**:(Position Title)**:Coordinator, Katoomba Waste Facility

**Report to: (Position Number) **P01061

**Staff Responsibility**:nil

**Key Internal Relationships**:All other BMCC employees, Supervisors and
Management

**Key External Relationships**:Customers and Contractors

**KEY RESPONSIBILITIES
- Provide professional customer service guided by councils core values
- Operate computerized weighbridge systems, issue receipts, handle monies
- and complete associated reconciliations;- Data entry, word processing etc.
- Direct traffic to appropriate areas of the Waste Management Facility
- dependent on load type;- Maintain register of all contractor/visitors attendance at site;
- Accurately record all waste and materials entering and exiting the site for
- EPA reporting purposes.- Occasional work in Small Vehicle Area when required.

**Guiding Principles **_(mandatory section do not delete) _
- We act as one organisation responding to the changing needs of our LGA and
- community- We are strategy led, driven by our Community Strategic Plan with clear
- priorities and focus- We are service focused ' we continuously improve service provision and
- provide excellent customer service- We collaborate and work together to achieve our outcomes
- We ensure safety and well-being is at the centre of our organisation,
- operations and culture- We are a financially sustainable organisation, living within our means,

ensuring best value resource allocation

These Guidelines complement the Council’s adopted Values of: Work Together;
Work Safe Home safe; Service Excellence; Value for Money; Trust and Respect;
and, Supporting Community

**Workplace Health & Safety **_(mandatory section do not delete) _

Ensure compliance with WHS obligations and responsibilities as outlined in Councils
policies and procedures and under the relevant WHS legislation. These include but
are not limited to: identifying potentially unsafe situations or work practices and
notifying your Supervisor or Manager (or the Health, Safety Manager/Area Safety
Representative); never performing a task that you believe is dangerous or for which
you do not have the experience, or have not received appropriate instructions and
training or where the correct equipment to carry out the task safely is not available;
always work in a safe manner and in accordance with safety instructions, where
applicable; use the work equipment supplied for the job, in accordance with the
manufacturer's instructions), and any personal protective equipment, which the
Council deems necessary and has provided; be safety aware and report any actions
to your line manager which will assist the Council to meet its legal workplace health
and safety obligations.

You have the right to cease or direct cessation of unsafe work. In addition you are
required at all times to comply with Councils Asbestos Management Plan and Policy.

**Compliance & Risk**
Waste Facility Customer Service Officers are required carry out duties in the
workplace in a safe manner, following procedures and reporting hazards and taking
actions to prevent accidents. Ensure any suspicious material is tested for asbestos
and if identified reported immediately, and following relevant SOP’s & SWMS

**COMMUNICATION**

The position is part of a small team where communication and co-operation within
the team is essential to carry out the duties of the position. This position will
effectively relay messages from the organization to customers of councils facilities.

**JUDGEMENT & PROBLEM SOLVING**

This position follows set procedures and standard work practices as set out by the
facility leadership team and works to an established operational program.

**AUTHORITY**

This officer has the authority to determine types of waste presented by customers and
the right to deny service or entry to a customer for non-compliant reasons or due to
offensive or aggressive behaviour displayed.

**SKILL, EXPERIENCE, QUALIFICATIONS & BEHAVIOURAL COMPETENCIES**

**ESSENTIAL**_ _
- Current NSW Class C Driver’s License;
- High Level administration and computing skills;
- Commitment to providing professional customer service;
- Good oral and written communication skills;
- Demonstrated ability to provide flexible and enthusiastic work practices;
- Ability to work both unsupervised and in a team environment;
- Understanding and commitment to, Equal Employment Opportunity principles

and sound knowledge and commitment to Workplace Health and Safety

procedures and principles;

**DESIRABLE**
- Knowledge of, or experience in the use of weighbridge systems;
- Knowledge of, or experience in the waste industry;