Analyst, Product Support

2 weeks ago

Melbourne City Centre, Australia NAB Full time

Analyst, Product Support - Merchant
- Job number: 801022
- Primary position location: VIC- Melbourne CBD
- Category: Banking & Financial Services
- Category: Business Banking
- Category: Operations

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- Work type: Fixed term Full time
- Closing at: Aug 13 2025 - 16:15 AEST

**Favourite**

**Bring your analysis and merchant experience to this rewarding role at NAB where you will join a high-performing Domain, backing talented individuals**
- **This is a 12 month fixed term contract.**:

- **Be part of an innovative and customer obsessed team**:

- **You’ll join a high-performing Domain, backing talented individuals**

**In this Analyst, Product Support role,**you will be joining the **Merchant Product Operations & Support** team that’s doubling down on customer obsession.

**Each day, you’ll go above and beyond to**:

- Support the growth agenda of the Domain with reliable product operational support.
- Manage the Customer Communication Repository process.
- Respond, resolve and direct the workflow of the ‘Merchant Acquiring Mailbox’ and the ‘Field Services Mailbox’ enquiries.
- Delivery and simplification of change activities across process, policy, capability, automation and system.
- Operational support for:

- Logistics and Stock Management
- Remediation, refunds and incident management activities
- Process documentation & controls
- Meeting Governance - Papers, Agenda, Minutes, Action Items

**We’re looking for the best and brightest to deliver the best for our customers. You’ll need**:

- Knowledge around merchant acquiring, preferably in product, operations or risk.
- Sound knowledge of card schemes.
- Ability to demonstrate strong technical and analytical skills.
- Financial services experience.
- MS Excel and PowerPoint proficiency.
- Customer obsession and a “can do” attitude where no query is too difficult.

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

**Join NAB

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