Clinical Operations Manager and Feedback Manager

Lead the Way in Aged Care as Our Clinical Operations and Feedback Manager
- Permanent fulltime opportunity
- Regional relocation package provided to live and work in beautiful Shepparton

**About Us**

Shepparton Villages (SRV) is more than a place, it’s a community. A leading provider of retirement living and aged care services, with three sites across the Greater Shepparton area, our mission is to provide our residents with a safe, supportive and welcoming environment where they can enjoy their retirement years to the fullest. We are committed to promoting the health and wellbeing of our residents and employees and strive to create a positive and inclusive workplace culture. As an organisation, we value diversity, respect, and collaboration, and are proud to be an equal opportunity employer. By joining our team, you will have the opportunity to make a meaningful difference in the lives of our residents and contribute to the success of Shepparton Villages.

**About the Role**

Based on-site in Shepparton, the Clinical Operations Manager and Feedback Lead position assists Facility Managers of our Residential Care Homes and Home Care and Short-Term Restorative Care Services in leading and supporting the delivery of a high standard of clinical care for residents and to ensure SRV maintains full accreditation against the Aged Care Quality Standards and other compliance standards as required.
The role leads and supports SRV’s aged care services in the feedback management process, including investigations, collation and provision of necessary reports to relevant committees and responding to all feedback raised. This includes writing initial and outcome letters to all whom raise feedback. This role also includes supporting and coordinating efforts during unannounced visits from external regulatory bodies, such as the Aged Care Quality and Safety Commission and external independent assurance audits. Additionally, it involves developing Remediation Action Plans where improvements are required and supporting managers in remediation efforts.
This role will have a rotating roster across the homes, visiting each facility at least once a week or where the need arises.

**Essential skills and attributes** (selection criteria):

- An undergraduate qualification in Nursing
- A current registration with AHPRA
- Driven to achieve KPIs set by the Board of Management and Executive Team
- Ability to prepare well-researched, clearly presented reports and submissions
- Ability to demonstrate a high degree of follow-up
- Evidence of proactive problem-solving, resilience, and flexibility
- Understanding of current issues facing the aged care industry and the role of the Aged Care Quality & Safety Commission
- Experience in Aged Care, Health Care, or a related sector
- Strong understanding of legislation and standards related to Aged Care and NDIS services, with a focus on open disclosure
- Experience developing, implementing, and/or maintaining quality systems
- Experience leading and overseeing audit/assurance activities
- Skills in analysing and synthesising information and drawing out implications for practice and improvement
- Experience using process mapping and quality improvement skills to support change management
- Current driver's license

**Benefits & Culture**

We value our team and the wonderful work they do. Our staff members enjoy a range of benefits including:

- Generous **salary packaging** option as a NFP organisation.
- Phone allowance and car allowance.
- Professional development opportunities.
- Competitive salary plus superannuation.
- A collaborative and supportive workplace culture.

**HOW TO APPLY