Customer Service Representative-my Aged Care

2 days ago

Wollongong, Australia Probe CX Full time

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

About the Role

Join one of the most well known call centres in Wollongong where you will be responsible for handling queries on behalf of an Australian Government agency - My Aged Care. This is a rewarding position with work that directly contributes to the community and includes numerous upskilling opportunities.

It is a fast paced environment for individuals that are ready to rise to the challenge of representing the government and meeting a high level of customer service standards.

Key Details:
- Multiple permanent full-time and part-time positions available- Operating hours Monday to Friday 8am - 8pm | Saturday 10am - 4pm- Rotating roster generally released 2 weeks in advance- 10 day full time paid training + 4 weeks access to additional support while you’re settling in- You will be required to complete a police check for this role- Easy access via public transport (free bus across the road) and walking distance to parking

Key Responsibilities:
- Answer inbound calls from families and carers seeking information on Aged Care services available- Discuss options and advise which services can assist with independent living at home as well as short term and long term care options- Assess the potential need for a My Aged Care representative to visit a customer at home- Chat with our customers and make sure they have all the info they need and feel like they are being heard- Display a high level of empathy

Culture & Benefits- Hourly rate + On Target Earnings (based on reaching KPI’s)- Unlimited access to Sonder - Trusted Mental Health Platform- Extensive training is provided to support career development within the business- An environment that is supportive, engaging and highly interactive where casual attire is welcomed- Incentives/reward and recognition programs- Staff discounts on a number of services provided by our clients- Multiple award-winning customer experience organisation with over 40 years of experience

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