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Aps6 Team Leader

3 weeks ago

Brisbane Central Business District, Australia HAYS Full time

Federal Government Department | Brisbane CBD | Full time | $56.18 p/h + Super | Casual ongoing position
**Your new company**
This Department assists Australians in a range of different stages in their career and career advancement. The department is the first point of contact for employment, employment queries and mutual obligations.

**Your new role**
- Lead and motivate around 30 Customer Service Officers to optimum performance levels.
- Act as a role model to others whilst striving to achieve high standards of performance and customer service.
- Provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting of objectives.
- Manage performance proactively and transparently, coaching and mentoring, developing work plans and rosters, preparing and delivering training, monitoring and allocating workloads and providing quality assurance.
- Challenge processes and procedures, identify and implement improvements to enhance the customer experience or improve operational efficiency.
- Work with the WFM scheduler to ensure the most effective resource plans are developed and achieved.
- Prepare correspondence and documentation including responding to approaches from the Office of the Commonwealth Ombudsman.
- Work closely with the Director and other Assistant Directors and other business areas to respond to change and provide strategic directions for the Team.
- Build and sustain relationships with key stakeholders both internal and external to the department including the South Australia State Manager and Leadership Team.

**What you'll need to succeed**
- Proven evidence of leadership capabilities in setting direction, prioritising and nurturing a positive team culture
- Ability to explain complex information, tailor messaging and resolve issues
- Operations and project management expertise in a busy and ambiguous environment.
- Communication skills to convey complex information, tailor messaging and resolve issues.
- Demonstrate initiative, flexibility and resilience
- Follow, maintain and demonstrate APS values
- Ability to work rotating shifts - hours of operation 09:00 - 19:00 Monday - Friday

**What you'll get in return**
- APS6 Team Manager Experience in a busy and growing Federal Department
- Casual ongoing position for up to 12 months
- $56.18 p/h + Super
- Brisbane CBD location

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508** #2710879