Key Account Manager

This is a key position within the Epiroc sales organisation, providing both our customers with productive and innovative equipment solutions that represent longer term sustainable value for their business bottom line.

As a Key Account Manager you will serve as Epiroc’s key interface with one of the world’s leading resource companies. In this critical role, you will build and strengthen long-term relationships across multiple sites and functions, ensuring our products, technologies, and services are aligned with their operational and strategic priorities. You will drive account planning, service excellence, and innovation to deliver value for both Epiroc and our customer.

**There are several attributes that the successful applicant will need to possess, which include**:

- A listener first and a sales professional second
- A resilient, self-motivated solutions finder
- Highly developed communication skills and emotional intelligence
- An understanding of how to balance customer advocacy with favourable commercial outcomes
- Strong collaboration skills and the ability to find common ground with people approaching projects from differing perspectives.
- The ability to make decisions within set parameters, and the confidence to deliver information to various levels within both Epiroc and the customer's organisations
- A background in and an understanding of business development, account management or general sales
- A technical aptitude
- you don't need to be an expert regarding machinery as you will be supported in that space, but a solid understanding of technical considerations is important
- Willingness to undertake extensive travel.
- Exposure to mining and related industries will be well-regarded
- A competitive nature - the desire to succeed for your customer, yourself and Epiroc
- It would be highly advantageous if you have the ability to read and speak Mandarin

**Key Responsibilities**:

- **Strategic Relationship Management**:
Build and maintain trusted, collaborative relationships with stakeholders across multiple operations, including supply, maintenance, operations, and technology.
- **Account Strategy & Execution**:
Develop and execute a comprehensive strategic account plan ensuring Epiroc’s solutions deliver measurable value.
- **Innovation & Value Delivery**:
Identify and promote innovations that align with customer goals in safety, productivity, decarbonization, and digital transformation.
- **Commercial Management**:
Manage contract performance, lead commercial negotiations, and ensure alignment with agreed terms, pricing structures, and KPIs.
- **Forecasting & Operational Planning**:
Collaborate with internal stakeholders to anticipate customer demand and align internal planning with BHP’s project and production schedules.
- **Issue Management**:
Act as a point of escalation to resolve technical, operational, or commercial issues quickly and effectively, minimizing disruption and ensuring customer satisfaction.

**Qualifications & Experience**:

- 5+ years’ experience in strategic account management, technical sales, or mining services—preferably with major mining companies
- Strong understanding of surface and/or underground mining operations
- Demonstrated ability to manage high-value, complex customer relationships
- Experience working in or supporting remote mining operations is advantageous

**Key Competencies**:

- Strong commercial and negotiation skills
- Exceptional communication and interpersonal skills
- Technical acumen and familiarity with mining equipment and automation technologies
- Customer-first mindset with a drive to create value
- Resilient, proactive, and solution-focused

**What we offer**:

- Company Vehicle, Phone, Laptop
- Company-paid Income Protection
- Unlimited career opportunities
- Paid parental leave for primary and non-primary carers
- Above NES long service leave
- Years of service recognition awards
- Training and mentorship opportunities
- Flexible work opportunities