Fleet Delivery Coordinator

Part-Time opportunity (25 hours per week)
- Offering an immediate start
- Located in Hallam VIC

**About Us**:
At Berwick City, we are committed to providing our customers with exceptional value and seamless car-buying experience. As a leading dealership group, we pride ourselves on our outstanding customer service, quality vehicles and dynamic team culture.

We have a rewarding opportunity for an experienced Fleet Delivery Coordinator to join our dynamic and motivated team.

**About the Role**:
As Fleet Delivery Coordinator, you will be responsible for ensuring efficient delivery and collection of fleet vehicles in line with the manufacturer’s sales standards, with the goal of delivering an outstanding customer experience. This role primarily involves working closely with fleet customers from purchase through to handover and collaborating with the fleet sales team to meet dealership commitments. The key responsibilities inlcude:

- Oversee and coordinate the delivery and collection of fleet vehicles from off-site suppliers.
- Coordinate with the Group Fleet Sales Manager to meet and Manufacturer’s Sales Standards and dealership commitments.
- Schedule and manage fleet delivery and collection appointments, ensuring timely and efficient handovers.
- Communicate with fleet customers throughout the delivery process, including handover process addressing any questions or concerns and providing updates as needed.
- Liaise with the Fleet Vehicle Sales Team and other relevant departments to ensure that all contractual commitments and pre-delivery requirements are met before the delivery.
- Collaborate with multiple departments to drive efficiency and productivity in a fast-paced environment resolving any issues or discrepancies as they arise.
- Ensure all necessary documentation is completed accurately and promptly, including delivery forms, vehicle registrations, and customer contracts.
- Verify that all pre-delivery inspections and preparations are completed to meet dealership and manufacturer standards.
- Deliver vehicles in a manner that exceeds customer expectations, providing personalised service and attention to detail.
- Ensure a smooth and enjoyable delivery experience by managing all aspects of the handover process with professionalism and care.
- Maintain accurate records of all delivery-related activities, including vehicle handovers, customer interactions, and completed documentation.
- Liaise with customers and colleagues in a professional and courteous manner.
- Participate in assigned training.

**About You**:

- 2+ years in an administrative / customer service role
- Strong attention to detail
- Strong computer skills with the ability to learn new systems
- Strong written and verbal communication skills
- Ability to multi-task and work to strict deadlines
- Be punctual, reliable adaptable & flexible.
- Current and valid driver’s license and the ability to drive a manual transmission
- Strong understanding of all aspects of a fleet/Dealership operation is highly regarded
- Proven dealership or fleet experience with a highly developed knowledge of the automotive industry is advantageous

**What’s In It for You**:

- Vibrant Team Environment & Supportive Management Team
- Ongoing Training and Development
- Employee Rewards and Recognition programs
- Generous employee discounts & attractive benefits
- Join one of Australia’s largest Automotive groups

Please note: Autoleague is an Equal Opportunity Employer that embraces and values equality, cultural diversity, and inclusion. All shortlisted applicants will be required to undertake a pre-employment check including police and medical checks.