Customer Service Manager

1 day ago


Surry Hills, Australia Moneyspot Finance Full time

**Customer Service Manager**

**Who We Are**

MoneySpot is a fast-growing fin-tech company within the consumer finance space. We began our journey 8 years ago and have since established the MoneySpot Investment Fund, entered the USA lending market, and more recently, have established an offshore team in customer service, collections, and assessment.

Our Sydney office is located in Surry Hills, only a short walk away from Central Station.

**About the Role**

**About You**

We are looking for a mature Customer Service Manager, ideally with 2+ years of experience in a similar role within the financial industry. You will have:

- A strong customer focus and have the ability to build a rapport with customers
- Excellent communication skills - both verbal and written
- Basic Microsoft Office experience
- Outstanding work ethic - you are reliable, committed, and punctual
- The willingness to learn and take on board feedback

You will have previous experience in:

- Team management
- Customer complaints and handling processes
- Experience in handling AFCA complaints will be highly regarded
- Sound financial knowledge that can be applied to your understanding of MoneySpot Finance

**Benefits**
- Short walk to public transport (5 minutes from Central Station)
- Casual workplace environment
- Room to expand your knowledge within the financial industry
- Competitive salary

If you have the drive and enthusiasm for assisting customers and would like to further yourself in the Financial Industry, we would love to hear from you

Please note that this will be a full-time position and only successful applicants will be contacted.

Australian citizens and permanent residents only. No recruitment agencies.

**Salary**: $80,000.00 - $100,000.00 per year

Schedule:

- 10 hour shift
- 8 hour shift

Application Question(s):

- Are you an Australian Citizen or a Permanent Resident?

**Experience**:

- Customer service: 2 years (required)
- Finance: 2 years (required)



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