Customer Service Coordinator

2 weeks ago

Surry Hills, Australia The Aje Collective Full time

**Description**:
Aje was created in 2008 to translate the effortless Australian lifestyle into fashion.

Designed for an elegance grounded in ease, our garments empower our customers to feel relaxed, assured and beautiful.

Our company strives to invite freedom of self-expression in each architectural store environment, bringing our customers a confidence and beauty that elevates their every day to an occasion.

Join icon fashion house Aje as a Part Time Customer Experience Coordinator at our Aje Head Office in Surry Hills.

**About this opportunity**:

- Respond to customer communications within reply time and satisfaction KPIs, aiming to exceed standards.
- Resolve customer enquiries promptly, escalating complex scenarios to senior team members as needed.
- Use Aje macros for brand-aligned communication, creating and seeking approval for new macros.
- Treat all customers with empathy, respect, and agility.
- Prioritize and go above and beyond for VIP and Daigou customers, seeking authorization for special requests.
- Understand all product offerings to encourage conversions or exchanges during customer interactions.
- Maintain knowledge of Aje, Aje Athletica, and Ikkari retail locations and AP21 system for Customer Care.
- Support onboarding and coaching of new team members to ensure exceptional customer service.
- Escalate Ecommerce or retail issues through internal communication methods and seek opportunities to exceed sales budgets by maximizing service and efficiency.

**You will bring**:
Confident using Shopify, Starshippit, Vend, Zendesk and warehouse software.
Proactively identify operational problems, suggest solutions, and independently resolve issues.
Womenswear product knowledge across high fashion pieces, accessories, and athletic wear.
Understanding of Microsoft program especially Excel (basic level)
High level of literacy/written, verbal and presentation skills
Self-motivated to think outside the box and develop creative/innovative solutions to drive online sales and customer satisfaction
Ability to manage competing priorities and timelines and ensure deadlines are met and managed based on their importance and timeframe.
Customer-centric mentality for all decision making.
Impeccable follow-up, attention to detail and organisation skills.
A flexible approach and ability to be agile, to adapt your ideas to the needs of the brand and to the customer

What do we offer?

Generous salary packaging
It is hard not to embrace the Aje style with generous employee discounts, staff wardrobes, pre-order programs, clothing allowances and regular sample sales
Your growth is our growth, training and development programs are recommended and encouraged
Career progression
Celebrate milestones such as, Birthdays with Aje leave benefits
Access to our comprehensive Employee Assistance Program designed to support your wellbeing
No key achievement and success goes unnoticed
Referral incentives
Increasing positive corporate responsibility, reflected through our Aje Aware Charter
- Stepping away from the traditional, Aje HQ is a sunlit space within Surry Hills that influences creative and collaborative thoughts. The awe will never diminish when looking at the curved arches, textured walls and open roof

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