Functional Analyst

Primary Location

Melbourne, VIC
Job Description Summary

An exciting opportunity has arisen for a Functional Analyst to join Service Stream in our Corporate sector, based on Collins Street, Melbourne
About the Role

Service Stream’s Corporate division are currently seeking a Developer to join our growing team, in Melbourne. The Functional Analyst is accountable for analysing the requirements received from the business stakeholders and arriving at the functional design. This role will bridge the gap between the BA team and the technical team. The role will also mentor and manage other BAs as required and take the lead in business analysis and process mapping discussions with business stakeholders to facilitate workshops. The role required an experienced all-round practitioner with hands on experience across both waterfall and Agile methodologies

Nature of position: Permanent, Full Time

Location: Melbourne, VIC

Reporting Line: Spirt Lead

**Responsibilities**:

- Perform business analysis activities to ensure solutions meet the requirements of the organisation and project specifically
- Lead and facilitate workshops leading to the documentation of requirements and analysis, guiding business stakeholders where required to illicit the level of information to provide robust and accurate requirements.
- Perform gap analysis between ‘as is’ and ‘to be’ processes as input to solution design
- Produce/document clear and concise business analysis artefacts (where applicable and not limited to) business requirements, business rules, process models/flow diagrams, requirements traceability matrix, Epics/stories/features
- Create function designs based on requirements and work with Architects and systems designers, developer and testers to create and deliver system designs, especially when running to an agile cadence
- Develop and maintain good relationships with internal/external stakeholders and team members; work with stakeholders from different functions to arrive at mutually agreed process design outcomes on occasion where there may be a difference of opinion between stakeholders
- To develop processes, procedures and work instructions as required by the organization/ project
- Assess solution/system performance to validate system functionality in terms of business requirements and prepare options analysis papers that provide recommendations to business stakeholders.
- Continually look at opportunities to improve the systems and solutions as a key member of the team.
- Support the BAU team during an incident resolution process and take part in triage activities for the portfolio as needed
- Transfer knowledge to the Support team on every deployment/ enhanced features

About You
- Atleast 5+ years’ experience as a Business/ Functional Analyst with proven business analysis experience in developing business processes and implementing large IT systems
- Proven experience in both business analysis and functional design, with hands on experience as part of a significant system integration project and significant project run under agile cadence
- Good working and background knowledge in all areas of business analysis and in depth understanding of the various software development lifecycles including agile
- Ability to understand technical and system integration requirements and translate to non-functional requirements (NFR) and integration requirements
- Ability to quickly troubleshoot problems that may arise in work products, and work with the business and vendors to resolve issues as they arise; ability to advise, influence and build support for recommended business processes and changes
- Strong skills in developing data models, process maps, procedural documentation, and presentations
- Strong technical and business domain knowledge ideally in Field Service Management and Work Order management
- Prior experience working in Telecommunication, Gas, Electricity and Water Utilities industry domains is preferred
- Hands-on experience with Agile processes, in a software development environment
- Excellent analytical, evaluative, and problem-solving abilities with a keen attention to detail
- Outstanding written and verbal communication skills
- Strong business/client engagement skills
- Proficient in JIRA, Confluence, Microsoft Word, Excel, PowerPoint; Visio; relevant business analysis tool(s).
- Knowledge of systems such as Service-now, Oracle Field Solutions is highly desirable

In return for your commitment, we will support you to achieve your personal best, enrich your career and work as a team to create positive legacies you can all be proud of.

About Us

ServiceStream, together with its subsidiaries and affiliates, is a leading national service provider to develop and operate Australia's essential communications, energy and water networks in the telecommunications, utilities and transport industries. We specialise in the design, construction and maintenance of new and existing networks, and deliver end