Product Innovation Officer

**Product Innovations Officer**

**Clerk Grade: 7/8 Salary : $113,574 - $125,720 + super**
**Employment Type: 1x Ongoing, 1xTemp up to 2 years, Full-time**
**Location Flexible, hybrid options available, with the main office in Parramatta**

An exciting opportunity has arisen for a Product Innovation Officer (Systems) to join our Business taxes Team within Revenue NSW.

The Business Taxes Product, Quality and Innovation team supports Business Taxes through staff development, customer education, process and systems improvement and customer data analysis. The team’s goal is to provide innovative solutions to support quality and efficiency in the wider branch.
There are two roles available (x1 ongoing and x1 temp up to 2 years) within our Non-Payroll Tax (Taxes, Royalty & Unclaimed Money) teams that undertakes the administration of a number of state taxes and grants.

**Some of the key responsibilities include**:

- **Provide specialist and expert advice for IT/system projects and process improvements with the ability to make decisions.
- Identify and implement opportunities to improve business processes through systems improvements and rectify data issues.
- Ensure stakeholder needs are captured and delivered, inclusive of documentation of Business Requirements and User Acceptance Testing across a range of business products.
- Ensuring the delivery of work assignments on time and to expectations in terms of quality, deliverables and outcomes.
- Leading and supporting a project team to meet deadlines, budgets and priorities.
- Collaborating with internal stakeholders and colleagues - forming strong, collaborative relationships with multiple teams across departments.
- Assisting the business in prioritising system issues and recommending opportunities for system improvements.
- Provide assistance to system users within Business Taxes, including contribution to their training and ongoing support.

**To be successful in this role you will demonstrate**:

- Experience in the administration of NSW taxing legislation.
- Previous experience working on medium to large IT projects.
- A strong interest in opportunities to improve and deliver quality business processes across a range of products and services.
- Strong experience in User Acceptance Test planning, coordination and execution within an agile environment.
- Proficiency in using Microsoft Office (Excel, Word, PowerPoint), SharePoint and Teams.
- Exceptional organisational skills and the ability to meet deadlines while balancing competing needs.
- A methodical approach to planning and an eye for detail in documentation.
- Initiative and be a self-starter that takes accountability for their work and is comfortable making decisions within their own discretion to deliver results.
- Negotiating with and gaining support for change management from various stakeholders.

**About Revenue NSW**

Revenue NSW is the state’s principal revenue management agency. We are part of the Department of Customer Service. Our purpose is to contribute to a prosperous, safe, and fair society by collecting revenue, resolving fines, administering grants, and recovering debt.

Salary Grade 7/8, with the base salary for this role starting at $113,574 base plus superannuation

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

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