Customer Service Advisor

2 weeks ago

Ballarat, Australia Westpac Group Full time

Join our strong team of bankers in Ballarat
- Part-time role, 20 hours per week
- Strong customer service experience essential

**How will I help?**

We believe we can help all our customers make the most of their money through assisting them with their everyday banking and asking the right questions to better identify and understand their needs. The role of a Customer Service Advisor is a key customer facing position in our branch network as you will have quality conversations with our customers on a day-to-day basis, creating a stress-free, seamless experience for each person you serve.
- As a Customer Service Advisor, your role will entail: _
- Welcoming all customers that come into the branch, creating a warm and positive first impression as they enter
- Helping customers with transactional and savings banking needs
- Building strong relationships with customers
- Providing relevant banking advice to suit their situation and goals
- Referring customers onto our team of specialists when required
- Educating customers on new technologies to assist them in the future

**What’s in it for me?**

In a word, lots Over time, you will be well trained to provide general banking information and steadily turn into a banking specialist. Due to the size of our network, we are confident in providing a clear pathway for progression as a result.

In addition to this, you can expect financial benefits for being part of the Westpac team (like special banking, wealth, and insurance offers) you’ll be paid well, and supported throughout your career so you can grow as you do. You’ll also be encouraged to take part in our fun community projects as a paid volunteer.

Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**
- Strong background of face-to-face customer service, with experience handling cash quickly and accurately
- Ability to multitask in busy environments
- Able to build relationships with customers from all walks of life
- Comfortable exploring and identifying customer needs through asking the right questions and proactively contacting existing customers
- Sales or banking experience highly desirable, however we believe we can teach these skills to an individual with a can-do attitude and eagerness to learn more

**What’s it like to work there?**

We aim to provide one big, supportive team to help us reach our vision to become one of the world’s great service companies. Working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills. As an equal opportunity employer, we’re proud to have created a culture where people can be their best, in an environment that values diversity and flexibility - and one where everyone belongs.

  • Service Advisor

    1 week ago

    Ballarat, Australia Velocity Vehicle Group Full time

    Growth and values based organisation - stable employment - Modern offices and work close to home - easy parking onsite - Fast paced customer service focused position **Take a leading role in driving an outstanding customer experience. Looking for someone with excellent communication, and interpersonal skills.** - **Fast paced customer service focused...

  • Customer Service Advisor

    1 week ago

    Ballarat, Australia Bank of Melbourne Full time

    **Permanent full-time opportunity available at Bank of Melbourne’s Ballarat ranch**: - **Work with your local community as part of Victora’s local bank**: - **We're committed to helping you take your career as far as possible** Create your best future and join Bank of Melbourne as a **Customer Service Advisor at our Ballarat branch!** **What’s the...

  • Customer Service Representative

    5 days ago

    Ballarat, Victoria, Australia beBeeCommunication Full time $60,000 - $80,000

    Customer Service AdvisorElevate your career by joining our award-winning Contact Centre team.Job Responsibilities:Provide advice and support to customer enquiries on behalf of one of our State Government Departments.Making a difference in the lives of people by servicing customer interactions.We offer a range of benefits including fully paid comprehensive...

  • Customer Service Officer

    3 weeks ago

    Ballarat, Victoria, Australia Bendigo & Adelaide Bank Full time

    It starts here. With Bendigo Bank… and you.We've never been 'just a bank'. Just like you should never be 'just an employee'. We're united in our belief that in banking, better can be bigger, and together we're making it happen.Your role as a Customer Advisor/Customer Service Officer puts you in the driver's seat of our service delivery, giving you the...

  • Early Childhood Funding Advisor

    1 week ago

    Ballarat, Australia Department of Education and Training Full time

    Location: Western Region | Ballarat Job type: Full time Organisation: Department of Education and Training **Salary**: $72,751 - $88,336 Occupation: Administration/Secretarial Reference: VG/DET/SRSG/20004433 Early Childhood Funding Advisor - Ongoing/Full Time **Early Childhood Funding Advisor - Ongoing/Full Time** An exciting fixed term 1.0 FTE...

  • Service Advisor

    6 days ago

    Ballarat, Australia Central Machinery Services Full time

    Central Machinery Services, Ballarat’s leading farm machinery dealership and service centre, is currently looking for an additional Service Administrator. **Essential Criteria**: - Excellent planning and organising skills - Proactive attitude - Great people skills - Prioritisation and reprioritisation skills - Excellent communication skills both verbal...

  • Customer Experience Officer

    5 days ago

    Ballarat, Australia Service Victoria Full time

    Who we are Service Victoria is the one place to go for government services. It's our job to make things easy. Our customers give our services an overall 96% satisfaction score, and our app was the most downloaded in Australia for 2021. The Service Victoria culture is dynamic and fast-paced, we're not what you'd expect from a government department. Our senior...

  • Human Resources Advisor

    1 week ago

    Ballarat, Australia Brandt Tractor Full time

    **ARE YOU LOOKING FOR THAT NEXT STEP IN YOUR CAREER?** We have an exciting opportunity for an HR Advisor to join our Human Resource Team and support our Australian Branches. **About the Role**: This position is responsible for providing a high level of human resource services related to employee relations, workplace policies and practices, performance...

  • Customer Experience Officer

    1 week ago

    Ballarat, Australia Service Victoria Full time

    Who we are Service Victoria is the one place to go for government services. We deliver modern government services designed around people's needs. About the role Our Customer Support team is responsible forproviding support to the Victorian public, agencies and Victoria Government departments for products and services developed by Service Victoria. The CxO...

  • Customer Experience Officer

    3 days ago

    Ballarat, Australia Service Victoria Full time

    What we are looking for (Key Selection Criteria) Desired Skills & Qualifications - Previous experience in a customer support-related role supporting multiple communication channels, including live chat and phone support - Experience in customer relationship management (CRM) tools (Salesforce experience would be highly regarded) - Previous experience...