Current jobs related to Service & Scheduling Coordinator - Melbourne - Convergint Technologies

  • Amp Bank Contact Centre Consultant

    1 week ago

    Melbourne, Australia AMP Limited Full time

    **The opportunity** Provide an outstanding experience by taking inbound calls from AMP Bank customers, financial planners and employers and adding value to each interaction by understanding their needs and delivering the best service. A role in our contact centre is a fantastic opportunity to kick start your career in financial services and AMP Clear...

  • Customer Service Consultant

    1 week ago

    Melbourne, Victoria, Australia Amp Full time

    End 2025 with a rewarding new career in financial services. No experience needed with comprehensive in-house training provided as AMP is ready to invest in you, no matter your background.If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and...

  • North Service Centre Consultant

    2 weeks ago

    Melbourne, Australia AMP Full time

    North Service Centre Consultant (Melbourne) If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be....

  • Security Analyst

    2 weeks ago

    Melbourne, Australia Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...

  • Complaints Team Quality Coach-north Service Centre

    6 days ago

    Melbourne, Australia AMP Full time

    Complaints Team Quality Coach-North Service Centre If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services...

  • Executive Assistant

    2 weeks ago

    Melbourne, Victoria, Australia Culture Amp Full time

    **Join us on our mission to make a better world of work.**Culture Amp is the world's leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...

  • Internal Audit Lead

    6 days ago

    Melbourne, Australia Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp revolutionises how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...

  • North Service Centre Quality Coach

    2 weeks ago

    Melbourne, Victoria, Australia Amp Full time

    North Service Centre Quality CoachIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our...

  • Adviser Education Analyst

    2 weeks ago

    Melbourne, Australia AMP Full time

    Adviser Education Analyst If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our...

  • Quality Coach-north Service Centre

    4 days ago

    Melbourne, Australia AMP Limited Full time

    **The opportunity** The Quality Coach is responsible for providing technical skills coaching to consultants, to uplift the quality experience for advisers and clients on the North Platform. **How you will make an impact**: - Review feedback and coaching in a timely manner to enhance service the competency of NSC team members - Support the NSC leaders to...

Service & Scheduling Coordinator

3 weeks ago

Melbourne, Australia Convergint Technologies Full time

Convergint is looking for a enthusiastic Service and Scheduling Coordinator to join our amazing culture. The Service and Scheduling Coordinator plays a key role in providing support to our VIC business.

**Who you Are**

You want to join an organisation with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow and harness strong relationships with your stakeholders and deliver results as an exceptional Service and Scheduling Coordinator.

**What you’ll do with “Our Training and Your Experience”**

As the Service and Scheduling Coordinator, you’ll provide administrative & operational support in relation to the scheduling and administration of the service and maintenance.

**The role**:

- Receiving inbound service call and preventative maintenance requests from internal & external customers.
- Creates and dispatches work orders for scheduling of planned maintenance and service-related cases.
- Support in managing the technician calendar - including service dispatching, tracking and scheduling of works, status tracking, modifying existing sites and handling general enquiries regarding service department.Looks beyond the immediate problem to the wider implications.
- Communicate with internal & external customers on status of technician attendance.
- Co-ordinates with technicians as well as sub-contractors for the scheduling of planned maintenance and service-related cases.
- Schedules and follows up on all monthly maintenance customer accounts this includes ensuring timely communication with contract customers, key customers and sub-contractors. Meets monthly to discuss expiring contracts and to review upcoming PM visits.
- Monitors and follows up on subcontractor actions; processes purchase orders and approves invoicing

**What You’ll Need**
- 3 years previous customer service experience highly preferred
- Previous experience in scheduling appointments in similar industry (security, engineering) highly regarded.
- Strong knowledge of scheduling systems and processes.
- Strong telephone and personal customer service skills and ability to work under pressure
- Solid Microsoft Outlook, Excel, and Word skills
- Solid organizational skills and the ability to handle multiple tasks simultaneously
- Excellent attention to detail
- Solid verbal, written and interpersonal communication skills
- Solid ability to facilitate a collaborative working environment for customers and team members
- Excellent communication skills - ability to prepare effective written communications.
- Proactive, ability to work on own initiative.

**Ready to Take Your Career to the Next Level?**

**Job Category**:Customer Service

**Job Location**:Melbourne

**Region**:Oceania