Level 2 IT Support Technician

1 week ago

Beenleigh, Australia Interwise IT Full time

**Level 2 IT Support Technician**
- _On-site support, In-office remote support and project work giving a variety of opportunities to grow without getting bored._
- _Position available with well-established business with excellent staff retention._
- _No daily city commute - convenient office location just off M1 Exit 35_

Interwise IT is currently seeking a dedicated full-time Level 2 service technician to join our expanding team.

Interwise IT has been supporting small to medium businesses throughout south east Queensland and northern NSW for over a decade, offering complete technology solutions to our clients. Our strategically positioned office, just off exit 35 on the M1, provides a convenient location without the hassle of a daily commute into the city.

This role presents a comprehensive range of duties, including on-site assignments, remote support, and collaborative project work with fellow team members. These responsibilities include tasks such as new server installations, upgrades, and cloud migrations, ensuring a diverse role of responsibilities.

**Responsibilities**:

- Provide expert-level technical support and troubleshooting across a range of IT domains.
- Collaborate with fellow technicians to efficiently resolve escalated and advanced tickets, ensuring prompt solutions.
- Develop and maintain comprehensive technical documentation.
- On-site client support (work vehicle provided for on-site travel)
- Undertake project work, including the implementing of Microsoft 365 and Network Infrastructure upgrades.
- Ticket management and liaise with triage for effective timely resolutions.
- Contribute to enhancing our clients IT experience by providing excellent and timely customer service.

**To be considered for this role you will need to possess the following**:

- A minimum of 2+ years' experience in Support & Project work for organisations comprising of 20+ users across all IT facets - servers, cloud, desktops, networking.
- Previous experience in an MSP environment would be an advantage.
- Proven ability to troubleshoot and resolve complex technical issues.
- Possess a solid understanding of networking fundamentals, encompassing switching, routing, VLAN, radius, VPN/SDWAN technologies and WLAN setup.
- An exceptional understanding of the Microsoft 365 ecosystem, with a strong focus on key components such as EntraID and Intune
- Skilled in report writing and maintaining thorough documentation.
- Hold a valid Driver’s license.

Pay: $32.00 - $40.00 per hour

Expected hours: 38 per week

Schedule:

- Monday to Friday

Supplementary Pay:

- Overtime pay

**Experience**:

- level 2 technical support: 2 years (required)

Licence/Certification:

- Full Driver Licence (required)

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 17/05/2024

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