Helpdesk Triage Specialist

**Join Our Team**

Interwise IT is seeking a highly motivated and customer-focused Helpdesk Triage Specialist to join our dynamic team. If you thrive in a fast-paced environment, love providing exceptional customer service, and have a passion for technology, we want to hear from you

**About the Role**: As a Helpdesk Triage Specialist, you'll be the first point of contact for our valued clients, ensuring their IT issues are quickly understood and routed to the right resources for resolution. Your friendly demeanour, professional communication skills, and efficient problem-solving abilities will be crucial in delivering outstanding client experiences.

**Key Responsibilities**:

- Provide exceptional customer service with professional telephone etiquette.
- Triage incoming helpdesk tickets effectively, clearly communicate ticket priorities, escalate appropriately, and coordinate with technical team members for timely resolution.
- Accurately document, prioritize, and escalate client issues using our helpdesk ticketing system.
- Provide Level 1 IT Support (Quick Hits) for simple and routine IT issues.
- Coordinate with external vendors for deliveries, repairs, and warranty management.
- Maintain appropriate office stock levels to support smooth operations.
- Participate actively and contribute positively to internal team meetings.

**What We Offer**:

- A supportive, collaborative team environment.
- Opportunities for professional growth and career development.
- Exposure to a broad range of IT technologies and solutions.

**About You**:

- Punctual and reliable with excellent attendance
- Excellent communication and customer service skills.
- Ability to multitask and prioritize effectively.
- A proactive approach and attention to detail.
- Previous experience in a helpdesk or IT support role will be highly regarded.

**Additional Information**:

- This role reports directly to our Technical Lead.
- Position is office-based at the Interwise IT premises.

**Job Types**: Full-time, Permanent

Pay: $25.00 - $31.00 per hour

Expected hours: 38 per week

**Benefits**:

- Company car
- Employee discount
- Free drinks
- Free food
- Gym membership

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Supplementary Pay:

- Christmas bonus
- Overtime pay
- Penalty rates

Ability to commute/relocate:

- Beenleigh QLD 4207: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Certificate I - IV (required)

**Experience**:

- IT: 1 year (preferred)

**Language**:

- English (required)

Licence/Certification:

- Drivers License (required)

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 13/06/2025