IT Service Desk Technician

**About Our Council**

Georges River Council is a leading, people-focused organisation with approximately 600 staff members. Our people are working to make the Georges River area an accessible, green, diverse and innovative community and economy. We are dedicated to providing vibrant public places, sustaining and developing a thriving creative culture, helping protect our natural environment, and making our suburbs more liveable.

**About the Opportunity**

Georges River Council is currently seeking an enthusiastic and dedicated IMT Service Desk Technician to join our dynamic and busy Information Management Technology (IMT) team. The IMT Service Desk Technician will report to the Team Leader Technology Business Support and will be responsible for supporting the Information Management and Technology activities of the Council through the provision of Technology support across Council in a proactive and customer focused manner.

The IMT Service Desk Technician at Georges River Council is responsible for the installation, support, and maintenance of IMT software and hardware in accordance with the ITIL service management framework. They oversee the Standard Operating Environment deployment and ensure efficient resolution of incidents raised in the helpdesk within agreed time frames. Additionally, they provide training for Council staff, seek to achieve first call resolutions, and mentor Cadet/Graduates in the Technology Training and Mentoring Program.

The role also involves efficient onboarding and offboarding staff, establishing and enhancing standards and procedures, and conducting operational functions and maintenance in line with ITIL framework. Other responsibilities include observing security procedures, maintaining the IMT Knowledge Base, tracking and managing technology assets and mobile devices, participating in afterhours on-call support, and undertaking any other required duties.

**What We Offer**
- Permanent, Full-Time
- Salary from $73,331.53 to $84,965.51 plus 11.5% superannuation
- Deliver innovative services that promote and support our community
- Located in Hurstville CBD - 5 minute walk from train station
- We promote work-life balance and offer flexible working arrangements including:
- Additional Health and Wellbeing paid leave
- Long Service Leave after five years
- Fitness Passport Program offering discounted membership for you and your family to selected facilities
- Employee Assistance Program
- Salary Packaging Options
- Sponsored Study Program
- Parental Leave and Support
- Employee Rewards Program
- Ongoing Education and Resources

**Selection Criteria**:
Qualifications, Certificates & Licences
- Formal qualification in information management techniques and processes or equivalent experience in similar role
- Class C Drivers Licence

Essential
- Proven ability to provide a high standard of customer service.
- Ability to work effectively unsupervised and as a member of a small team.
- Willingness to guide and mentor the trainees to develop technical skills that will support the greater IMT team.
- Demonstrated ability to assess user requirements and solve problems objectively.
- demonstrated ability to troubleshoot and discover the root cause of issues raised through customer interactions.
- Demonstrated knowledge and ability in providing desktop, server, and network support in line with ITIL service management framework.
- Ability to work outside of standard hours for on call support and meeting support for Council and Councillor meetings.

If you would like further information on this role, please contact Mark Tadros, Team Leader Technology Business Support on 02 9330 6092.

**Applications close Friday 7 February 2025 at 11.59pm AEST.**

**Offers of employment at Georges River Council are contingent upon satisfactory results of a thorough background check.**
- Georges River Council aims to be a leading, people-focused organisation delivering outstanding results for our community and city. We foster our values of Accountability, Professionalism, Unity and Honesty and take pride in promoting the image of Council in the community. _
- At Georges River Council we are committed to putting children first and championing child safety within our community. We actively advocate for the rights of children and young people and will uphold our commitment as a child safe organisation._