Customer Service Officer

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —

Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.

Government & Defence provides specialised logistics expertise, including relocation services. We work with clients at all levels of government to deliver an extremely diverse range of logistics solutions - from the distribution of healthcare products, managing the relocation of their employees, delivering fleets of government vehicles, through to helicopter rescue services.

Customer Service Officer - St Kilda Road, Melbourne

The Opportunity

Toll has partnered with the Commonwealth to create a scalable and agile procurement and delivery solution to streamline and improve the purchase and distribution of commodities to the Department of Defence.

In this newly created position, the Customer Service Officer is responsible for the active management of customer orders related to a range of supplier and Commonwealth locations. This is a key role in the supporting the Commonwealth to reduce the cost of ownership for commodities across the Defence Supply chain by utilising ‘smart buyer’ principles, and simplify the procurement, delivery, and management of Defence Commodities.

As the Customer Service Officer, you will:
- Ensure all Commonwealth enquiries are dealt with promptly and followed up in a timely manner.- Ensure Commonwealth procedures are adhered to- Ensure any potential service issues are identified and resolved in conjunction with the Sourcing, Procurement and Transport teams.- Always be pro-active in advising customers of any issue that may create a deviation from our standard of service.- Produce Daily/Weekly/Monthly Service Reports as required for major customers and monitor service performance.- Drive changes to procedures and technology that improve the availability and flow of information to customers.

About you

To be successful in this role, you will need:
- Strong Customer Service Excellence orientation- Good practical experience in a customer service/operational Transport/Logistics environment.- Strong experience using SAP or similar systems- Experience with PC packages Office/Excel
- Advanced.- Ability to establish and maintain effective empathy and rapport with personnel at all levels, within and external to Toll 4PL.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.