Trade Sales Associate

4 days ago

Dural, Australia H&G Full time

Founded in 1960, H&G is a building supplies company with wide variety of products, 6 locations, and driven to be the possible partner for all builders of the Australian dream.

We are looking for a dynamic and knowledgeable Trade Sales Associate to join our Plumbing Supplies team in Dural. If you have a trade or retail background and are ready to bring your expertise, we'd love to hear from you

**Job Summary**

The Trade Sales Associate’s primary role involves assisting customers directly, completing sales transactions, and ensuring accurate and secure movement of products within the yard, store, or warehouse. They also support the team in meeting and surpassing service delivery expectations for customers. While industry experience is always welcome, we are keen to bring new people into the industry.

**Key Responsibilities**
- Operate “Point of Sale” system to accurately and completely record transactions;
- Provide helpful service to satisfy customers’ enquiries, make sales and take orders for delivery, both in Department and by telephone;
- Suggest add-on sales (suggestive selling) and contribute ideas to increase store or department sales;
- Process and follow up quotes on a daily basis to qualify, refine and close sales opportunities and enter details into the
quote register and Frameworks;
- Negotiate individual items (products, prices etc) on each quote to close sales opportunities;
- Complete and check all paperwork correctly, ensuring procedures are followed as instructed;
- Assist with preparation, packing and dispatch of orders;
- Assist with receipt (check) and ensure safe storage of stock, as required; may operate a forklift;
- Manage stock levels and liaising with suppliers as directed by the local manager;
- Maintain the tidiness of the work area as required or directed;
- Acquire and maintain up-date knowledge of old and new product and stock levels;
- Attend organised industry related trade nights for product training;
- Undertake self-directed learning through Trade Net for relevant products;
- Maintain security over merchandise and monies from theft and damage;
- Report all damage to, breakage of and loss of stock to the local manager or supervisor;
- Adhere to safe work practices;
- Co-operate with other departments in the preparation of orders, including delivery of product;
- Follow all reasonable directions given by the teamlead or local manager, and adhere to company policies and procedures to the best of your ability;
- Undertake self-assessment on personal safety to adhere to assigned lifting requirements;
- Perform other related duties as required.

**Key Performance Indicators**
- Assist in achievement of monthly store or department sales budget - KPI: target achieved or exceeded;
- Turnaround time for follow up of first-time quotes: KPI: 2-7 hours;
- Maintain the quote register and Frameworks with sales opportunities daily;
- Attend work on time daily;
- Polite service to customers and colleagues daily.

**Key Requirements**
- Team player, prepared to co-operate with all work colleagues;
- Dedicated to excellence in customer service;
- Knowledge of point of sales systems highly desirable;
- Positive attitude;
- Committed to self-improvement.

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