Account Manager

**Job no**: 333GP

**Who are Catch?**

Back in 2006, Catch set out to shake up Australia’s online retail landscape. We’ve come a long way since

We’re not just one of the country’s top eCommerce players, with a proven track record of growth, an award-winning digital platform and second to none customer experience offering. Behind the scenes, we’re a world-class team of creatives, strategists, developers and innovators, and we’re on the hunt for like-minded people to jump on board.

We don’t play by the rules. We push boundaries. We think big. We stay curious and driven. Together, we embrace challenges and learn new things. All this, for one purpose: to provide our customers with an amazing online shopping experience, every day.

And we’re just getting started

Catch is embarking on an exciting journey of growth, as our business grows so does our team. We are now seeking a** Fulfilled-by-Catch (FBC) Account Manager** to join our Catch team.

Reporting to the Head of Strategic Projects, you will be working with **Catch’s top Enterprise partners**, influencing processes and plans across their businesses on and improving end-customer experience.

You will provide data driven strategic insights and ensure high operational standards. Your personal engagement, relationship building, and analytical skills are key to developing a trusted advisory relationship to guide and influence FBC Seller and enterprise partners to achieve their strategic and tactical goals.

**What you’ll be doing**

What does a normal day in the life of a **FBC Account Manager** look like?

Well, no two days are alike at Catch, but you could probably expect your typical day to include some of the following things:

- Key account manager for enterprise level customers, covering performance management, score card reviews and escalations.
- Install a high-performance culture and lead the work for defining a robust framework and fee structure for FBC across sellers and enterprise level 3PL.
- Perform data analysis to identify forward looking growth opportunities and mitigating identified risks; and market analysis to understand competitive price positioning of Selling through FBC.
- Set up SOPs / process paths and act as the primary point of contact for Partner queries and concerns.
- Identify, advise and execute strategic FBC Enterprise/Seller partners priorities across marketing, merchandising, and supply chain management.
- Provide support and strategic business recommendations while working with internal teams to ensure operational performance.
- Develop and deliver reports to FBC Enterprise/Seller partners specific to their needs and strategic growth goals.
- Educate FBC Enterprise/Seller partners on tools, policies, processes, and relevant growth opportunities.
- Pitch promotional opportunities to help FBC Enterprise/Seller partners drive revenue growth to meet their YoY goals.
- Drive continuous improvement for the vendors and the organization and build and maintain positive relationships with all Enterprise and seller partners and relevant stakeholders.

The role would require travel to Catch Fulfilment Centres and Customer sites.

**The skills you'll have**
- Strong experience working within 3PL or e-Commerce environment in a similar role.
- Experience with analytical & productivity tools like Tableau, Salesforce, Microsoft OneNote, SharePoint, and Oracle Business Intelligence.
- Proven ability to negotiate, consult and advise with customers and stakeholders.
- Strong Contract and Supplier Management skills along with exposure to Risk Management.
- Demonstrated mindset of continuous improvement and innovative thinking.

**Join our team of Catchies**

There has never been a more exciting time to join the Catch Team

Our people are at the heart of everything we do and will go above and beyond for our customers “To be the trusted place where Australians start their shopping journey”.

Working at Catch, you’ll experience:

- Flexibility comes in all shapes and sizes at Catch, and as part of our commitment to flexibility, we offer all team members the opportunity to take control over when, where and how work is accomplished depending on your role.
- To help our team members juggle the demands of work and life, our health and wellbeing program aims to encourage positive morale and help employees reduce stress through the promotion of work/ life balance.
- To enable our team members to give back to our communities, we offer a day’s paid volunteer leave
- My Catch Perks - up to 5% discount off selected retailers including Kmart, Target, Bunnings and Officeworks
- An organisation that is experiencing incredible growth
- Support and collaboration, not just with their immediate team, but with the broader organisation as well
- Other unbelievable benefits and perks like free OnePass membership, study support, in house learning and development, parental leave programs, plus loads more...

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- Published on 19 A